Medical Assistant Customer Service

Jazzlyn Caba

***** ******* *****, *********, *******, 33578 973-***-**** ********@*****.***

Skills & Abilities

Compliance

Customer service

Bilingual- Spanish

MS Office

Analytical skills

Multi-taks

Experience

BENEFITS ANALYST HR COCA-COLA REFRESHMENTS FEB 2018- CURRENT

Create and run ad hoc HRIS reports to provide input for analysis, reporting, data integrity review, and correction

Audit invoices and reimbursement requests and reconcile expenses of benefit plans and programs to ensure accurate reporting and timely payment of invoices and reimbursements.

Enter and audit transactions and resolve errors in HR systems (e.g., SAP, stock, POP, BW) to ensure accurate data.

Research pension and retiree medical plan inquiries; gather data and make recommendations to resolve issues.

Manage HR/Payroll related transaction

DME COORDINATOR WELLCARE NOV 2015-JUNE 2017

Determined root cause analysis of operational and health services issues.

Performed accurate and timely provider research, verification and analysis.

Identifies potential quality of care issues and refers to Quality department.

ACCOUNT RECEIVABLES SUN DENTAL MAY 2013- SEP 2015

Performed special projects, as requested by management

Problem solving billing issues under the direction of manger

Resolved customer disputes and made any adjustments needed.

BILLING SUPERVISOR/MEDICAL ASSISTANT PEDIATRIC EPILEPSY AND NUEROLOGY SPECIALIST JAN 2011- DEC 2012

Performed direct patient care and administrative duties.

Problem solving billing issues under the direction of manger

Handled appeals and denials verifying CPT & ICD 9 codes.

RECEPTIONIST ANKLE & FOOT CENTER PODIATRIST NOV 2008-DEC 2010

Set up appointments, exams, and surgeries

Organized paperwork, and verified insurance

Handled accounts receivable, medical billing, appeals and denials, hospital and physician claims.

Verifying DME coverage.

Education

BACHELORS DEGREE OF SCIENCE IN HEALTHCARE ADMINISTRATION 2016

Southern Technical College, Tampa, FL

ASSOCIATES DEGREE OF SCIENCE IN HEALTHCARE INFORMATION 2010

Southwest Florida College, Tampa, FL

DIPLOMA IN BILLING AND CODING 2010

Southwest Florida College, Tampa, FL

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