Active Directory, CRM. Admin, vmware, agile, sql,, access. redhat

Fulgence VUGUZIGA

**** * **** **** *** ****, Plano TX 75075

Cell: 972-***-****

Email : *******@*****.***

LANGUAGE SKILLS

English, French, Kinyarwanda, Swahili

TECHNICAL SKILLS

Network Security, Voice of IP, Excel Experience: Excel, Advanced Excel, Pivot tables : 10 years

IT Procurement, IT Inventory, Creating request for quotation, WAN Experience, Configuration and/or validation of Wireless AP configurations for deployment EDUCATION AND PROFESSIONAL DEVELOPMENT

August - Nov 2009: Interaction Multimedia organized by Rwanda Education Commons in collaboration with Mind Set of South Africa under USAID Sponsorship

August2008: One Laptop Per Child (OLPC) Training by OLPC Learning Center June 2005: Training leading to user support professional certification by the Regional ICT Training and Research Center (RITC) and Institute of Advanced Technologies (IADT).

April 2005: 5 days Partners in Learning as computer basic trainer by MICROSOFT and RITC/MINEDUC

June 2004: Intercultural Communication Training at Summer Institute of Intercultural Communication (SIIC), Portland, Oregon

• Conflict Management

• Cross Cultural Communication

• Developmental Training in Multicultural Organization

• Third Party Facilitator in Conflict

May 2004: B.S (Cum Laude) in Information Technology (Minor in Communication and Media Technology), La Roche College, Pittsburgh, PA GPA: 3.53

WORK EXPERIENCE

Function Tester D ecember 2015-Present

Assurant Solutions, Lewisville, TX

Ensuring that tablets and phones work well through appropriate testing software Stocker M ay 2015- December 2015

Walmart 05866 Frisco, TX

Customer Support. Stocking. Inventory

Picker/ Stocker M arch –May 2015

Four seasons Lewisville, Texas

Pulled, filled and shipped orders using RF

IT Officer J an 2012 - Jan 2013

MINITRAD

Worked with IT team to analyze computing and network needs and installed appropriate solutions within each organization's budget, Troubleshot and resolved hardware and software issues escalated from shareholders support and other departments with a 100% success rate. Developed IT strategic vision and driving key departmental objectives. Supervised organization's asset coding and inventory, Prepared hardware and software requirements of IT equipment for procurement purpose, Supervised 10 IT technicians within our department, Administered the Local Area Network, Supported VOIP installations, Troubleshooter LAN and WAN problem, Supported over 125 employees within the organization, Active directory deployment, logs set up and management, Deployed Software and antivirus, maintained Windows Server 2008, Reconciliation and troubleshooter of any wireless deployment gaps, Provided Wireless AP deployment support for onsite technicians IT Professional J uly 2011 - Jan2012

Kigali Institute of Science and Technology Kigali, Rwanda Coordinated IT professional courses within ICT Center at KIST, Edited and reviewed ICT courses curriculum, designed marketing brochures and posts, Taught Hardware and Networking at ICT Center. System administration: Windows and Linux environment

I T Research Assistant J uly 2007 - June 2011

Regional ICT Training and Research Center Kigali, Rwanda Prepared and conducted IT surveys, Supervised 20 people in charge of data collection and data entry

Data analysis and web analysis, Generated report using statistical software, Developed interactive multimedia for Rwandan digital curriculum, trained Elementary School Directors et Teacher in using XO laptops, developed OLPC (One Laptop Per Child) course content, trained SOS teachers and pupils in using XO laptops, Conducted ICT market studies in East Africa Community

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