Customer service, patient account technician
Resume:
**** ******* **, ******** ***** Va ******757-***-*********************@*****.***
Robin Douglas
Objective
To obtain a position that will enable me to use my strong organizational skills, customer service background, and ability to work well with people.
Experience
2013-Present
Children's Hospital of the Kings Daughters
Norfolk,Va
Lead Patient Account Technician
Greets, instructs, directs and assists patients and visitors upon arrival to the service area
Collect copays, answer phones, copy, fax, print
Insurance verification
Works collaboratively with various departments on patient access related information
Patient Registration
Responsible for accurate data collection, documentation, and data retrieval with computerized systems
Schedule appointments and maintain physician schedules
2009-2013
Robin’s Nest Home Daycare
Virginia Beach, VA
Owner
Greet parents as children arrive in the morning and leave in the evening
Prepare and supervise meals and snacks
Plan and execute daily plans, activities, trips and lessons
2007-2009
Children’s Hospital of the Kings Daughters
Norfolk, Va
Patient Acct Technician
Meet and greet patients
Collect copays, schedule appointments, answer phones, copy, fax, print
Insurance verification
2006-2007
Alltel, Inc
Virginia Beach, Va
RAC Representative
Answer incoming calls regarding cell phone activation
Place orders, activate cell phones
Assist outside agents with general customer service questions
Education
2013-Present
University of Phoenix
Bachelor of Science in Healthcare Administration-Graduate 2/2018
References
References are available on request.
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