Leo A. Klopsis

** ****** ****

West Islip, NY ***95

516-***-****

ac5paq@r.postjobfree.com

Employment:

Senior Business Systems Analyst

CA Technologies, Islandia, NY (September 2013 – May 2018)

Collaborated with members of the Business and Development Teams to create custom objects, designed to automate opportunity approvals and creation. Generated Business Requirement documents (BRD), Functional Specification design documents (FSD) and Functional Requirement Documents (FRD)

Provided functional specifications, Use Case scenarios, screen mock ups and participated in QA testing, UAT and user training.

Assisted in Corporate Fiscal Year Rollover for Roll and Product hierarchy

Production support for pre and post deployment of Salesforce.com Service Cloud, designed to support 30k+ cases per month from customers, using Case assignment rules, entitlements, site association, custom objects, custom settings and custom labels.

Production Support for pre and post deployment of Salesforce.com Live Agent for engineering support.

Supported user community on reports/dashboards/list views for real time triage of customer cases.

Contributed to and maintained value stream Wiki with troubleshooting and process documentation.

Deployment Lead during monthly releases for cross team coordination in value stream. Multiple Application deliverables required communication and coordination of dependencies and outages between teams,

Created Deployment Plans and Change orders and presented changes to Change Management team.

Confirmed User Acceptance Testing, Regression Testing, Performance Testing and Functional Testing.

Scrum Master for Production Support team of 7 developers and BSA’s using Kanban. Maintained retrofitted Agile Scrum ceremonies; Sprint planning, Backlog grooming, Release Planning and Retrospectives.

Integral part of the first value stream to incorporate Agile Scrum and Kanban at CA Technologies.

Enforced Kanban principles as a scrum master that resulted in reduction of MTTR by 35% while increased customer satisfaction.

Collaborated with members of the Product, Business and Development Teams to create and maintain Product Backlogs and worked with customers and product managers to prioritize and validate requirements.

Guided team through continual improvement process by identifying common application behaviors and solutioning the source of those behaviors.

Attained proper balance for an optimal Scrum Master servant-leader relationship with scrum team.

Prepared replacement Team Scrum Master before transitioning back to Production Support BSA.

Senior Business Analyst

ChyronHego, Melville, NY (February 2005 – May 2013)

NOTE: February 05 – January 06 worked for Chyron on a Consulting basis

Customized the Opportunity Object to enable the creation of multi-month/multi-year subscription based contracts, highlighting recurring revenue streams.

Configured Salesforce.com Work Flow alerts to communicate with users for more efficient and timely process flow.

Implemented Knowledge Base and Web to Case for Technical Support powered by Salesforce.com.

Worked cross departmentally with full control over complete projects.

Utilized exceptional analysis skills with an ability to transform the needs of business users and stakeholders into functional and technical requirements.

Business Analyst

Kozy Shack (January 2002 – January 2005)

Decreased invoicing time from days to minutes through use of automated data integration and EDI.

Project Manager for ground up shipping and logistics tracking software.

Remodeled purchasing process for greater cost tracking.

Customized and maintained corporate ERP for more efficient warehouse usage and inventory tracking.

Systems Administrator – Corporate ERP

Chyron, Melville, NY (June 1999 – December 2001)

Architected and implemented Y2K plan for HP server OS and ERP system which included companywide upgrade of ERP software.

Coordinated with outside, offsite programming consultants on projects for ERP and UNIX.

Director, Materials Management Systems

Estee Lauder, Melville, NY (January 1998 – October 1998)

Executed system investigations and business analysis with the goal of working towards a new planned global ERP system.

Involved in system upgrades and modifications, user acceptance testing and subsequent user training.

Supported user community of 130 people in daily manufacturing operations.

Senior Manager, Production Control

Standard Microsystems, Hauppauge NY (September 1989 – December 1997)

Selected as Project manager for corporate wide SAP implementation. Conducted training sessions and documented procedures for user community.

Sustained a 99.5% inventory accuracy of finished goods.

Instrumental in Production Control, Finished Goods and Demand Scheduling for IS09000 certification.

Education

Dowling College, Oakdale, New York. MBA Management

Stony Brook University, Stony Brook, New York: B.A. Political Science

Associations

Association for Computing Machinery (ACM) formerly LI chapter of AITP

Certifications

Salesforce.com System Administrator

Scrum Master (CSM)

Contact this candidate