Medical Customer Service
Resume:
Shirish Naik
Elmhurst NY 11373
Phone 845-***-****
Email ********@*****.**
Education- Bachelor of health science Bangalore India
Certification-Certification in EKG and Phlebotomy from New York medical career training center and completed Medca board certification in June 2016
Certification –Certification in Electronic Health Records with Medical billing and Coding from Borough of Manhattan Community College New York with NHA board certification scoring 383 out of 500 scales in September 2017.
Courses Completed- Anatomy and Physiology with infection control, first aid and safety
Centrifugation and specimen processing
HIPPA Compliance, ICD-10CM and CPT-4 guidelines
CMS-1500 claim forms
Internship-Stat Urgent Care Center Astoria New York June 2016 to July 2016
Medical Assistant with EKG and Phlebotomy tech
-Taking medical history including recording vital signs
-Assisting physicians with patient examination and minor office surgical procedure
-Prepare patient performing routine venipuncture and dermal puncture
-Collect adequate laboratory specimen for analysis in outpatient setting
-Prepared patient to perform 12 lead EKG, Post EKG and Holtmonitor testing.
-Identified normal and abnormal EKG
-Wellworesed with sterilization and autoclave of medical equipment.
-Directed to all patients to appropriate referrals for inquiries and customer service issue.
Experience Professional
Worked in various large multispecialty hospital in India 1996 to 2015
-Worked as patient medical care assistant in the large multispecialty hospital taking health care of the patient which includes taking medical history height weight and vital signs.
-Patient preparation and perform venipuncture and dermal puncture in adult as well as pediatric cases
-Laboratory specimen handling, processing samples, equipment sterilization and autoclave for medical and surgical asepsis procedure.
-Patient preparation and perform 12 lead EKG and posterior EKG and identify normal and abnormal EKG
-Maintained patient chart system and prepared patient room with appropriate chart with appropriate referrals inquiry and customer service issue.
Special skills and major strengths
-Proficient in Microsoft office, ICD-10 Medical coding and billing and phlebotomy and EKG Tech.
-Bilingual English and Hindi
-Intense lab skills with through understanding of autoclave, centrifugation and specimen handling
-Special talent instructing patient with procedure
-Adapt and managing office work relevant to position
-Confident and rational ability to work independently
Contact this candidate