Customer Service Data Entry

JUDITH RAINVILLE

**** ******* ** **, *** *** 319-***-****

Cedar Rapids, IA 52402 **********@*******.***

Professional Summary

Extensive experience in customer service providing direct support to clients and co-workers on a daily basis. Ability to multi-task in a fast paced environment using multiple databases. Proficient with multi-line phone systems, data entry and email. Professional Experience

Workforce Associate 10/2007 - Present

Iowa Workforce Development

• Provided outstanding customer service by greeting up to 200 individuals per day as they entered the Iowa Workforce office.

• Determined individual customer needs and answered questions about the different programs offered at Iowa Workforce Development.

• Made referrals to internal and external partners when appropriate: Kirkwood, Iowa Vocational Rehabilitation, Iowa Workforce Development, Veteran Services, Youth Services and Job Core.

• Processed government applications in industry specific database following state and federal guidelines.

• Monitored the State of Iowa email system and forwarded correspondence to the appropriate staff as determined by the client’s needs/questions.

• Assisted IowaWORKS members with unemployment issues/questions when completing online applications for both initial claims and weekly reporting of wages.

• Extracted data from two different database systems (one a State of Iowa site and one a community partner, ACT, site) and merged the information into one Excel spreadsheet and then processed certification for individuals that met qualifications on a weekly basis.

• Processed incoming and outgoing mail on a daily basis for a staff of 65. Education

Kirkwood Community College, Cedar Rapids, Iowa

Office Training

Courses: Information Technology

Washington High School, Cedar Rapids, Iowa

High School Diploma

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