Team Leader Data Entry

Karen L Price

***** ********* **** *** #*****, Fort Worth, Texas 76155 214-***-**** ********@*******.***

SUMMARY

More than 20 years of progressive experience in the financial field. Developed interpersonal and communication skills. Self-motivated, able to set effective priorities and implement decisions to meet operational deadlines and expedite workflow. Adapt easily to new concepts and responsibilities. Strong team player; enthusiastic attitude motivate productivity in others

EXPERIENCE

Senior Data Operator/Mail Extractor

JPMorgan Chase Bank, Fort Worth, Texas

May 2006 - Current

Prepare large dollar and volume deposits for commercial customers, process check amounts with

invoice numbers into system by adhering to specific mail instructions provided by customers, and

prepare photocopies of all check images for dispatch for mail couriers

Assist team leader and supervisors with daily workflow and monitor queue; QC all sensitive work

Operate NCR 7780 to encode and endorse all checks for deposit to IP department, perform

transmissions for commercial customers to receive images of all processed work online

Extraction of checks and remittances from envelopes and input information into computer system per

customers instructions

Work with Healthcare accounts that require more specific attention to detail based upon customers

instructions and state HIPPA laws and regulations

Assistant Team Leader

February 2004- May 2006, Countrywide Home Loans, Fort Worth, Texas

Monitor daily workflow processes, support Team Leader in determining training needs

Assist and perform testing on system development enhancements, research and resolve exception

payments issues related to misapplied funds, partial payments and encoding errors

Place service calls when machines or systems were inoperable

Payment Processing Technician III

February 2004- May 2006, Countrywide Home Loans, Fort Worth, Texas

Sorted and extracted mail on Opex 50/60 machines, process payments through Imaging System,

posted and uploaded payments into AS400

Operated NCR Transport System (NCR 7780 and 8000 machines) to capture images of checks and

coupons, and grouped checks together in bundles to be sent to the bank for deposit, worked with

Exception Payments that were delinquent (over 120 days past due), foreclosure, and bankruptcy

payments

Worked closed with other members of management to assist with implementation of new system

enhancements

Education

Texas Woman‘s University, Denton, Texas

January 1988 - May 1990

Major - Nursing

College Credit Hours 75

Office skills

Microsoft - Word, Excel, Lotus Notes Keystroke (2200 ksph), Typing (50wpm), Data Entry, 10-key by Touch, Calculator, NCR 777, NCR 7780, NCR 8000, Opex 150, Opex 50/60, Omation Mail Cutter

References References are available on request.

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