Customer Service Representative

Peggy Rivera

**** *. ****** **, *******, IL *****

Cell: 773-***-**** / Email: ********@*****.***

Citizenship: United States

Availability: Full time

Desired Location: Chicago, IL

Summary of Qualifications

●Patient Care and Safety

●Electronic Medical Records

●Vital Signs and Patient Monitoring

●Familiar with Medical Terminology

●Negotiating and controlling Insurance cost

●Strong oral and written communication and customer service skills

●Demonstrate capability to multi-task in fast paced team environment

●Bilingual (English/Spanish)

●40hrs Observation at Life Source

●25 Venipuncture Sticks

●10 Finger Sticks

Professional Experience

Insure on the Spot

5485 N. Elston Ave. Chicago, IL 60651

06/27/2006 - Current

Salary: 16.00 per hour

Hours per week: 40

Customer Service Representative

●Provide administrative and clerical support.

●Assist clients with new insurance quotes and offer Sr22.

●Network and support my internal partners by providing solutions.

●Process monthly payments and review to renew auto policies opportunities.

●Excellent on QuotePro, Evolution, TAM, and Clear Tran systems.

●Answer approximately 60-80 calls per day.

●Monitor daily reports to ensure accuracy.

●Distribute daily mail by attaching renewal offerings to clients.

●Consults with new clients face to face.

●Strong organized and analytical.

Supervisor: Claudia Skuros, 773-***-**** ext. 734, May contact

Casa Central

1401 N. California Ave Chicago, IL 60622

12/10/2009 – 03/01/2010

Salary: 9:00 per hour

Hours per week: 30

Certified Nurse Assistant

●Documented patient behaviors and any changes in symptoms.

●Assessed vitals, noted information, and reported major changes to nursing staff.

●Communicated information to nursing staff of residents and co-workers to on coming shift change on the patient’s daily activities.

●Provided assistance with feeding patients who were not able to feed themselves.

●Manage supplies and restock inventory to ensure optimal availability for patient care.

●Provided high-quality patient care by bathing, grooming and patients skincare.

●Changed bedding, assist patients with toileting activities.

Supervisor: Unknown, 773-***-****, May Contact

Education

Triton College

2000 5th Ave River Grove Chicago, IL 60171

Phlebotomy Certified from NHA (National Health Career Association) - 2015

Achieved Grade 408

Wilbur Wright College

4300 N. Narragansett Ave Chicago, IL 60634

Certified Nurse Assistant - 2009

Contact this candidate