QA, CSM, Product documentation, Test documentation, SQL

QA Lead and certified Scrum Master with several years of experience producing outstanding results for innovative companies such as ARRIS, WebMD, Kronos and HP. Hard worker and quick learner who can stay calm under pressure and go “the extra mile” to meet deadlines. Top tier performer with ability to quickly identify and focus on pivotal priorities to help organizations meet customer commitments and deadlines. Relocated to NC recently and looking to pursue my career interests in the Raleigh area.

Work Status: U.S Citizen.

Summary of Qualifications

Worked with innovative companies such as HP, Kronos, WebMD and ARRIS, producing quality results in various roles such as developer, QA Lead, Scrum Master and Product Owner.

Experienced in product lifecycle management, developing requirements, story documentation, test case and test plan documentation and creation of acceptance criteria.

Extensive experience in Agile processes, software defect discovery and issue analysis, process improvement, organizational processes, and problem solving.

Worked with and coordinated work across on-shore, near-shore and off-shore cross functional Agile teams, created on-boarding processes and trained new hires.

Experience with client server applications and applications using Azure cloud services.

Knowledge of C#, C, COBOL and JCL (Job Control Language) in UNIX, Windows and Mainframe environments.

Well versed with SQL, TOAD for Oracle, Atlassian Tools (JIRA, Confluence, Bamboo, etc.), TFS, HP Quality Center, SharePoint, TeamTrack, Rally, MS Office and Visio.

Field Education and Merits

Scrum Master Certification from Scrum Alliance.

Received Stock Merit Award in recognition for performance at ARRIS.

BS in Computer Science, Dr.BabaSaheb Ambedkar Marathwada University, INDIA.

Awarded a Certificate of Merit for outstanding performance in Mathematics in BS.

Participated and facilitated the implementation and delivery of key product features for high profile clients such as Boeing and Comcast at WebMD and ARRIS.

TECHNICAL AND SYSTEM SKILLS

Languages: C, C#, Visual Basic 5.0, COBOL, HTML, SQL, JCL

Packages/Tools: Selenium, Visio 2000, TFS, MS Office, MS Access, SQL Server, Oracle, MS Project, Evoke Axio, XML Spy, TeamTrack, Web Sphere, TOAD, File Aid, CA InterTest, Xpediter, Agile Methodologies, Test Rail, Rally, Atlassian tools, HP Quality Center, Test Rail, Sharepoint

Platforms: IBM, PC, X-Terminals

Operating Systems: Windows10, Windows7, WinNT

Professional Experience

ARRIS, Beaverton, OR Nov 2014-July 2017

Lead QA Engineer

Responsible for testing Saas cloud based web and mobile applications for Real Time work and workforce management software in Agile as well as waterfall projects.

Tested APIs as part of integration testing and SOAP and REST web services as part of functional testing.

Multiple years of experience with Relational databases.

Performed Unit, functional, integration, regression testing and participated in User Acceptance testing for each sprint in a TDD process.

Authored Selenium tests using C# as part of browser functional testing.

Led and coordinated integration test fest sessions across all project teams prior to major releases.

Involved in backlog planning and documentation with development managers and director to schedule and plan work for teams using Atlassian tools (JIRA, confluence).

Tracked project quality and burn down metrics and shared with appropriate stake holders on a regular basis.

Piloted and facilitated Agile processes as a Scrum Master for a project group of 9 on-shore and off-shore teams.

Managed the full lifecycle of software product delivery by resolving issues, improving processes and removing impediments for teams to ensure smooth sprint delivery.

Rapidly defined requirements and refined backlog to meet client deliverables.

Coordinated and led cross functional team meetings which included architects, PLM's, UX Engineers, contracting firms and clients to gather and write requirements, stories and acceptance criteria, as well as ensure outsourced engineering teams have requirements ready to code.

Worked with Technical Publications and Training teams to prepare release notes, help, and training documents.

Deliver product demo to set expectations, show how customer needs are met and answer questions on functionality from internal as well as external stakeholders.

WebMD Health Services, Portland, OR Feb 2010– Aug 2014

Senior Software Quality Assurance Engineer

Responsible for testing C#, .NET web applications that included products such as Personal Health Record, Health Assessment, Rewards and Coaching for clients including data imports and batch data exports created mainly with SQL. Worked with Operations support for scheduling and delivery of these files using various file transfer methods.

Worked with clients on site during Client Acceptance Testing and resolve by prioritizing issues/enhancements raised.

Worked as a liaison between product and integration teams and led multiple client implementations successfully with a team of project manager, developers, QA Engineers, Client Advisors and Business Analyst.

Created acceptance and regression test plans for clients in Quality Center and TestRail, triaged issues that arose during product releases and client implementations.

Worked with team, project managers and development managers in weekly planning meetings to break down, prioritize, estimate and size stories in an Agile environment and provide sprint end demos to stakeholders.

Prepared and documented processes in Sharepoint and mentored several onboarding QA Engineers.

Kronos Inc., Beaverton, OR April 2006 – Nov 2009

Software Quality Assurance Engineer

Took responsibility as interim QA Lead to accomplish project goals as planned by previous lead.

Created several test case documents/test plans and processes that were used for task outsourcing and testing of time and talent management software.

Deployed .NET code successfully into various environments and tested new releases.

Converted client requirements into technical tasks and mentored QA engineers.

Prioritized bugs and logged them into tracking tool (TeamTrack). Performed Unit, UAT, regression and integration testing for each implementation.

Worked with the offshore QA team and coordinated projects to successful implementation by verifying test coverage and test documents.

Hewlett Packard (Previously EDS), Vancouver, WA April 1998 – Aug 2005

Senior Programmer

Responsible for implementation and Data conversions for Kentucky, Pennsylvania, California and Wisconsin Medicaid MMIS.

Supported enhancements and change orders. Created and maintain tests and test records, log defects, analyze defect data, perform testing for product release, review test procedures, maintain strict adherence to client's prescribed testing guidelines, control processes and procedures

Successfully performed all levels of testing including writing test plans and test cases and building test data in Oracle - system, integrated and UAT and job scheduling using Autosys. Reviewed and maintained specifications /test case documents throughout the life cycle of the project

Used Axio for profiling and mapping data, TOAD for Oracle, FileAid, CHAMP, Xpediter and Autosys.

Work included programming in CoBOL in a UNIX environment creating JCL scripts and unit, system, integration testing the code after building test datasets. Used File Aid for file manipulation, CHAMP for version control and Xpediter for debugging purposes. Used CA-7 to schedule and integration test jobs and CA InterTest for testing and effectively reducing bug rate in production.

Created technical documentation on the Knowledge Management Network team for a website created for the Army Medical Services in Plano, Texas complying with established processes and adhering to prescribed guidelines and processes.

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