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Life Insurance Customer Service

Phoenix, Arizona, United States
May 30, 2018

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Thomas J. Rallo, CPA

Phoenix, AZ

623-***-**** t

Certified Public Accountant – Florida

A recognized expert in automated company operations

Versatile, resourceful financial professional with progressive global experience and a diverse background in technical and managerial accounting, as well as financial reporting in both public and private companies. Self-directed, highly motivated team player focused on implementing continuous improvement initiatives and driving operational excellence. Possess unique ability to see the “big picture” while focusing on the important details. Excel at resolving problems and making improvements in various financial operating environments. Proven record of turning around difficult financial operating environments. Combine strong analytical and negotiating skills with the ability to develop effective working relationships with all stakeholders. Able to effectively multi-task and prioritize complex projects. Serve as a trusted business advisor and business partner to senior management. Committed to adding value, providing superior customer service, and exceeding expectations through collaboration, disciplined decision-making, and determination.


t GAAP Accounting t Statutory Accounting t Business Process Automation / Process Improvement t Taxation t Regulatory Compliance t Problem Solving t Actuarial Science t Enterprise Resource Planning (ERP) Software t Revenue Recognition t Leadership t Strategic Analysis t Budgeting t Projections / Forecasts t Negotiations t Life, A & H, and P & C Insurance t Implementation / System Conversions t Health-Care t Customer Service


Pacific Financial Association, Inc., Phoenix, AZ 03/2017 – Present..

Interim CFO / Controller

Setup accounting department and procedures to implement GAAP standards where none existed previously for family-owned business moving towards a corporate business environment.

tOrchestrated conversion from Cash to GAAP basis G/L - Financial Statements.

tManage and coordinate General Ledger metamorphosis to meet company and industry needs.

tSetup company reporting structure to facilitate analysis to make informed decisions.

Berkley Regional Specialty Insurance Company, Scottsdale, AZ 01/2014 – 01/2017

Controller (Acting CFO since April 2015)

Direct all GAAP and Statutory accounting functions for surplus line insurance company. Provide SEC reports to parent company (WR Berkley Corporation).

tImplemented and managed corporate treasury management system for 9 bank accounts.

tAutomated complete GAAP & STAT monthly/quarterly/annual close processes.

tAnalyzed and prepared tax information for corporate tax consolidation.

Oxford Life Insurance Company, Phoenix, AZ 05/2011 – 12/2013

Controller & Assistant Treasurer

Fulfilled all GAAP and Statutory accounting functions for life insurance entities, ensuring SEC reporting requirements were included in parent (Amerco/U-Haul) company’s filings.

tSet up systems and trained colleagues in Microsoft Dynamics Business Essentials.

tImplementation of ASU 2010-26 Acquisition Costs.

tInstituted FAS 109 (Deferred Taxes) balance sheets for individual and consolidated companies.

Self Employed Contractor, Richmond, VA 09/2010 – 04/2011

Financial & Information Technology Consultant (Business Analyst)

Managed Mortgage Investment Reporting units’ GAAP (10Q/K) & Statutory (Annual Statement) reporting requirements for Property & Casualty (P&C), Life, and Supplemental Insurance companies. Reviewed and analyzed local agent information, riding along with them to learn day-to-day operations.

tOptimized efficiency by automating client’s Investment Reporting Group functions.

tAutomated client’s Journal Entries from web-based application data to general ledger (G/L).

tDeveloped reports for client’s managers to evaluate agents & business.

tClients included: MetLife, Inc.- Robert Half; Axis / AXA Insurance; and AFLAC.

GE Financial Assurance/Genworth Financial, Inc., Richmond, VA 03/2003 – 08/2010

Director – Federal Tax 01/2006 – 08/2010

Led income tax compliance and provision teams for busy financial services company. Instituted income tax strategies consistent with Company policies, while minimizing tax expense and tax risk. Spearheaded FAS-109 and SSAP-10 annual PTR adjustments with roll-forward of DTA’s & DTL’s. Directed Year-end & Quarterly close and tax provision accounting & SEC reporting.

tSaved more than 1,200 work hours by automating tax return process.

tSubject Matter Expert (SME): Fixed Assets, Intangibles, Debt Issuance Costs, Goodwill, Accruals

Manager – Accounting & Reporting 03/2003 – 01/2006

Managed accounting and reporting functions for 8 P&C (Property and Casualty) & 3 Life insurance companies. Participated in IPO filing and SEC reporting filings.

tOversaw largest US reinsurance transaction in preparation for IPO.

tFacilitated sale of P&C companies to AIG.

PAC Management, Sarasota, FL 01/1999 – 03/2003

Owner / Financial & Technology Consultant / Business Analyst

Optimized business and financial operations for wide range of companies. Conducted monthly internal and external GAAP & Statutory reporting. Reviewed, selected, and implemented corporate infrastructure and operating/financial systems.

tClients: Florida Select Insurance Company, Computer Science Corporation, Bankers Insurance Group, Business Direct Solutions, Inc., and Saratoga Beverage Group, Inc.

tCleaned up client processing inefficiencies (timeliness and accuracy), implementing documentation procedures.

tInstituted recommended improvements to client account reconciliation processes.

tMet Federal Acquisition Regulation (FAR) standards for client Procurement/Supply Chain Management across multiple industries.

tAutomated client’s Retail/Wholesale/Web sales & Manufacturing/Distribution process development.

Career Note: Additional roles include:

Professional Business Owners Association - VP of Finance & Information Technology 10/1997 - 01/1999

TPA and MGA Workers’ Compensation Insurance Service Organization

Florida Workers’ Compensation Joint Underwriting Association - CFO/Controller & Treasurer 03/1995 - 10/1997

Workers’ Compensation Insurance Organization

Life General Security Ins. Co. (Huizenga Holdings) - Director, Accounting and Finance 03/1991 – 03/1995

Life and Accident & Health Insurance Organization

AMI Capital Companies, Inc. - Senior Financial Analyst / Assistant Controller 02/1989 – 03/1991

Commercial and Residential Full Service Real Estate Organization

Kenneth Leventhal & Company, CPA’s - Senior Staff Accountant 06/1986 – 02/1989

Certified Public Accounting Firm


Bachelor of Business Administration, Major – Accounting; Minor – Economics 1986

Bachelor of Science, Major – Computer Systems Analysis; Minor – Statistics 1986

University of Miami, Coral Gables, Florida

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