Desktop Support Microsoft Office

Desktop Support/Network Technician

Desmond Antoine

*** ***** **

Missouri City TX

Cell: 832-***-****

Email: **************@*****.***

Objective

Secure a challenging position as a Desktop Support /Network Technician in the computer/Network field.

Summary of Qualifications

Proficient in Local Area Network, installation, Juniper Vpn and Error Troubleshooter.

Able to repair, install, upgrade, and maintain desktop and notebook computers mobile devices I-phones and droids as well as printers and scanners.

Extensive knowledge of technology terms and developments.

Exceptional customer service skills, account management, follow up, and sales.

Excellent written and verbal communication skills.

Ability to instruct users with computer and presentation skills.

Ability to assist users in software and hardware usage.

Work Experience

System Analyst June 2015 – Current Weatherford International Houston, TX

Resolved a wide range of issues and incidents remotely.

Responsible for resolving service calls over a variety of software example JDE, Ecnet, Microsoft office suite 2010 and 2013, Citrix client, etc.

Install, maintain, and upgrade desktop and notebook computers as well as printers and scanners.

Troubleshoot arising network issues for example juniper vpn connection issues for remote client

Add users to respective groups for example mobile users to the one or multiple device group.

Troubleshoot mobile users with air watch issues for example user locked out of his mobile device.

Assisted with compatible issues from IE11 push to end users, example making sure it’s the right version based on company guideline

Documenting each and every incident ticket as per company policy.

Created and wrote up multiple knowledge Articles from problem solution to assist coworkers and new employees

My ticket resolution count was always from 60 to a 100 tickets per 40 hour week.

Computer Service Technician: Jan. 2007 - March. 2015, Southwest Shipyard LLC, Channelview TX

Installed, repaired, maintained, and upgraded desktop and notebook computers; performed maintenance on printers.

Participated in on-site training sessions.

Attended IT forums, conferences, and networking events.

Security Camera setup

New desktop and laptop deployment

New user creation with security access and email account (Microsoft exchange) within Microsoft active directory

Manage desktop support remotely through LogMeIn

Setup users for remote access via Microsoft Terminal Server

Desktop support for all user for Sage Timberline Software

Setup of Wireless network to link remote location to Main office

Help users remotely in troubleshooting computer problems Via mobile Phones

Computer Service Technician: November 2002 -2007 San Jacinto Regional Eye Center, Baytown, TX

(I still get calls from the company for advice and opinion)

Oversee all purchases of Computer and Computer related equipment.

Facilitate on-site consulting in the ever changing I.T Environment

Install, repair, maintain, and upgrade desktop and notebook computers as well as printers.

Troubleshoot arising network issues

Technology Proficiencies

Protocols:

Tcp/ip, Juniper vpn client, dhcp, mac and droid devices

Operating Systems / Software:

Windows XP, Windows Vista Business, Windows 7 Pro, Windows 8 Pro, Microsoft Office, MAC IOS, Microsoft office suite, Adobe professional suite, Sage 300 Timberline, J.D Edwards software

Hardware:

Personal computers and Apple mac, Routers and switches Printers, copiers and scanners

Education

Lee College, Baytown, TX

Certificate In Applied Science

Certifications/Training

CompTIA: A+,

Microsoft: Microsoft Systems Engineer Certification, Microsoft Certified Professional

Network+

Professional Affiliations

Involve with multiple local groups in the community

Provided consulting services to multiple small business in the community.

*References available upon request.

Contact this candidate