Customer Service Data Entry

Rebecca Powers

**** * ******** **** ****

Phoenix Az 85031

cell 602-***-****

***********@*****.***

Objective

To obtain a secretarial/receptionist position where I can use my computer and clerical skills.

Professional Skills

Microsoft Office

Microsoft Windows

Lotus 1-2-3

WordPerfect 5.1/6.1

Filing/Editing

Typing (40+ wpm)

Office Procedures

Telephone Skills

Accounting

Management Skills

Customer Service Skills

Bilingual

Education

Sunnyside High Tucson Az.

Employment Skills

Developed ability to work in a fast-paced atmosphere

Maintained excellent customer relations and developed customer rapport

Diplomatically resolved customers complaints on as-needed basis

Ability to follow instructions well and make decisions with no supervision

Motivated and supervised 15+ employees on daily basis

Maintained all record-keeping procedures without error

Delegated responsibilities to employees to meet company’s expectations

Effectively developed telephone communication skills and consistently met quotas

Employment History . American Metals, Arizona Recycling - Scale, created sale tickets, cashiering,

05/11 - 11/11

. Arizona Recycling - data entry on excel spreadsheet, book keeping on sales tickets, cashiering,

09/10 - 4/10

. Assistant, Administration,HR ISS Sanitors- Daily duties are to process new hire applications, Enter payroll on Citrix

software transferred on Tuesdays then on Wednesday I process Accounts Payables, Receivables, Data Entry, filing, and I-9Friday’s Payroll distribution.

05/05 - 12/07

Spherion staffing - A temporary job agency that has given me work Assignments that include typing, filing, faxing, copy

machine, answering multi-phone line(bilingual customer service).HR work load;

Entered employee's payroll, cut checks.

4/02 – 8/07

Az. Staffing - Data entry invoicing, security guard

Stivers staffing- Temp agency that has placed me in various temp positions.

Aflac Insurance- A three month position being filled to assist in receptionist who consists of answering the phone and

monthly invoicing and weekly reports.

Southwest trucking school CDL LIC.

. Fist Staffing: Temp agency that has sent me out to Runback for voter’s ballots and also DHL for filling, scanning, coping

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