Customer Service Help Desk
Resume:
Nakeysha Weaver
Customer Service Rep
Covington, GA 30016
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Packing
Carters Distribution - Braselton, GA
December 2015 to February 2017
Packing baby clothes in a warehouse distribution center. Tagging and labeling boxes and passing down the line.
Customer Service Rep
Wagner Solutions - Covington, GA
2014 to 2015
• Efficiently and accurately handles system related help desk tickets for the branch network and answer customer questions/explain available services and process loan applications.
• Responsible for ensuring all customer complaints for the company are handled and resolved in an efficient and timely manner utilizing our complaint management software; must ensure all supporting documents are received and stored in the evidence locker for audit/compliance reviews.
• Responsible for administrative duties for pending and current repossessions. Includes assigning out to an approved agent; follow- up to ensure unit is picked up in a timely manner; ensure all pre and post repossession notices are sent in accordance with state laws; tracking and approving of final sales and ensuring checks are received and titles are sent in a timely manner.
• Proper documentation of all correspondence, return mail, bankrupt notifications in our loan servicing system, posting all other payments accurately, and answering multiple phone lines. Caahier
KFC - Covington, GA
2011 to 2014
I was responsible for balancing and counting the register, taking orders, refunds, as well as packing the food
Cashier
Popeye's Restaurant - Covington, GA
2007 to 2011
was responsible for balancing and counting the register, taking orders, refunds, open and close store Education
Practical Nursing
Georgia Piedmont Technical College - Piedmont, GA
Skills
Great Multitasker,Fast Paced Working Ability,Time Management,Microsoft, Additional Information
Very Outspoken,Eager to Learn,People Person.
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