Technical Writer Software
Resume:
Michael J. Frick
Nashua, NH. *3063
603-***-**** – *******@*******.***
Sr. Technical Writer/Engineer/Illustrator/CAD/Project Manager
PROFESSIONAL PROFILE
Versatile and highly-organized authority on various technical publications in the computer and engineering fields, including hardware and software. Concise, detail-oriented writer/engineer with a firm commitment to accurate project completion. Expertise in technical writing, project management and engineering design. Proficient in both Apple and PC environments.
EXPERIENCE
2/2015 – 5/2018 ConEst Software Systems Manchester, NH
Senior Technical Writer/Technical Illustrator/
Write comprehensive end-user software and training manuals using FrameMaker & MSWord for electrical contractor software products. Write online help using MaCap Flare. Create reports using Crystal Reports. Create illustrations using Adobe Illustrator as an added visual aid. End-user manuals used for installation and software product usage. Training manuals for student instruction & tests. Instructor manuals contain answers to questions in student tests. Interview SME’s for documentation accuracy. Maintained all technical documentation files.
2/2005 – 2/2015 GENTEX Corp. Manchester, NH
Senior Technical Writer/Technical Illustrator/CAD
Write product specifications, design specifications, comprehensive hardware & software end-user, service, training and internal technical manuals using FrameMaker & MSWord for Light Vehicle Intercommunication Systems. Utilize digital photography and create illustrations using Adobe Illustrator, Ashlar-Vellum, and SolidWorks as an added visual aid. Manuals used for disassembly, repair, upgrade, reassembly and test of system. Write and utilize TM’s, specifications, interview SME’s, etc., plus mechanical drawings and circuit schematics as a reference. Maintained all technical documentation files.
Create solid model parts, assemblies and drawings utilizing SolidWorks.
2/2004 – 1/2005 Kollsman, Inc. Merrimack, NH
Sr. Technical Writer/Editor/Illustrator - Contract
Wrote comprehensive end-user manuals using MSWord for laser night targeting system, including FLIR and TIS. Manuals used for disassembly, repair, upgrade, reassembly and test of system and all test equipment required for service of weapon system. Access clean room and use HMU test equipment. Use TM’s, interview SME’s, etc., plus mechanical drawings and circuit schematics as a reference. Maintained all technical documentation files. Technologies Included:
FLIR - Electromechanical and PCB assemblies. Procedures to remove, repair, & reinstall
TIS - Electromechanical and PCB assemblies. Procedures to remove, repair, & reinstall
7/2003 – 12/2003 Automated Assemblies Corp. Clinton, MA
Senior Technical Writer/Editor/Technical Illustrator - Contract
Wrote comprehensive hardware & software end-user, service, and training manuals using FrameMaker for robots and automation in the plastics mold industry. Captured screen shots using PaintShop Pro. Manuals used for operation, disassembly, repair, upgrade, reassembly, and test of robots & plastic mold machines. Used electrical/mechanical specifications, mechanical drawings and circuit schematics as a reference. Maintained all technical documentation files and coordinated translations. Technologies included:
FLIR - Electromechanical and PCB assemblies. Procedures to remove, repair, & reinstall
Axis Robot - Electromechanical and PCB assemblies. Procedures to remove, repair, & reinstall hardware and describe software functionality.
-Axis Articulated Arm Robot - Electromechanical and PCB assemblies. Procedures to remove, repair, & reinstall hardware and describe software functionality.
6/2002 – 6/2003 Delta Design, Inc. Littleton, MA
Senior Technical Writer/Editor/Technical Illustrator
Wrote comprehensive hardware & software end-user, service, and training manuals using FrameMaker for TOS Handlers. Utilized Adobe Illustrator as an added visual aid. Captured screen shots using SnagIt. Manuals used for operation, disassembly, repair, upgrade, reassembly, and test of IC strips. Used electrical/mechanical specifications, mechanical drawings and circuit schematics as a reference. Maintained all technical documentation files. Was assigned to Teradyne, Inc. to document their ATE software (GUI) and hardware interfaces to the Delta Design TOS Handler. Technologies included:
I.C. Strip Handler - Electromechanical, PCB assemblies, Pneumatics & Software.
Write procedures to operate, remove, repair, & reinstall hardware and describe software functionality.
2/2002 – 6/2002 MITRE, Inc. Bedford, MA
Technical Writer/Editor - Staff
Wrote comprehensive end-user manuals using MSWord for C2 Enterprise Architecture. Manuals used for end-user operation, hardware and software identification, hardware and software installation, hardware repairs, hardware and software upgrade, and test of systems equipment. Interfaced with subject matter experts (SMEs) at remote sites for input, review and final acceptance of documentation. Maintained all technical documentation files. Obtained Secret Security Clearance. Technologies included but not limited to:
C2 & C3 Enterprise Architecture - PC & Software requirements to build C2 & C3 stovepipes.
Pre-Flight Checklists performed by aircraft personnel on classified hardware & software.
Michael J. Frick - page 2
EXPERIENCE (Cont'd)
8/2001 – 1/2002 Kollsman, Inc. Merrimack, NH
Sr. Technical Writer/Editor/Illustrator - Contract
12/2000 – 8/2001 Quantum Bridge Communications Andover, MA
Sr. Technical Writer/Editor/Illustrator
EDUCATION
3/2000 American Management Assoc. New York, NY
Certification
A Technical Writing Workshop - Writing User Manuals
8/1978 University of Lowell Lowell, MA
BSEE GPA: 3.8
Advanced Hardware Electronics - design and repair
Advanced Software Programming
2/1974 Sylvania Technical School Waltham, MA
Vocational GPA: 3.8
Hardware Electronics - design and repair
Software Programming
Company Sponsored Education
SolidWorks 3D Modeling
ISO 9000 Audit Training
Project Management and Engineering Project Management
Technical Writing English and Formats
UGII CAD/CAM Mechanical Design, Concepts and Operation
ASIC C Programming Concepts and Programming
C++ Programming Concepts and Programming
Microsoft Office (Word, Excel, and PowerPoint) Concepts and Operation
Adobe FrameMaker Concepts and Operation
Adobe PageMaker Concepts and Operation
Adobe Illustrator Concepts and Operation
QuarkXPress Concepts and Operation
KNOWLEDGE AND SKILLS
Application Skill Level Platform
MSWord Expert Mac & PC
MSWindows Expert PC
Adobe FrameMaker Expert Mac & PC
Adobe Illustrator Expert Mac & PC
Adobe PageMaker Intermediate Mac & PC
Paint Shop Pro Expert PC
Adobe Photoshop Intermediate Mac & PC
Adobe Acrobat Expert PC
SolidWorks Intermediate PC
Robohelp Intermediate PC
SnagIt Expert PC
Eudura Expert PC
Lotus Notes Expert PC
Outlook Expert PC
WebWorks Publisher Intermediate PC
CorelDraw Intermediate PC
Visio Expert PC
CaptureEze Intermediate PC
Linux Red Hat Intermediate PC
Scanner Operation Expert Mac & PC
PCB Repair Expert N/A
Illustrating Expert Mac & PC
MadCap Flare Intermediate PC
Crystal Reports Intermediate PC
COMMUNITY SERVICE
Harley Owners Group
Wounded Worrier Project
Mothers for Daughters Cancer Breast Research
Toys for Tots
Homes for our Troops
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