Customer Service Representative

KAREN VARNER

**** ******* **., *******, ** ***** 785-***-**** *************@*****.***

SUMMARY OF QUALIFICATIONS

Experienced professional with 20+ years of proven success in Customer Service

Self-motivated individual with a strong work ethic and attention to detail, get the job done right the first time

Proven leadership within both small office and corporate environments

PROFESSIONAL EXPERIENCE

Barbara Klefstad Lansing, MI 3/5/18 – Current

Home care for elderly woman.

Access Healthcare Services Lansing, MI 9/22/17 – 12/31/18

Home Health Aide

Home care for elderly woman.

Manpower Lansing, MI 8/14/17– 8/31/17 and 12/11/17 – 1/26/18

Customer Service Call Center

Outbound calls for American Cancer Society thanking donors and Relay for Life teams

MDHHS Eaton Rapids, MI 11/01/16 – 7/16/17

Home Help Provider

Provided cleaning, cooking, mobility assistance for disabled individual.

The Plant Professionals Lansing, MI 10/31/16 – 11/27/16

Decorating and Installation Assistant

Seasonal Christmas. One month preparing or checking ornaments, decorating trees and finally installing trees, wreaths and garlands.

USA800 Lawrence, KS 2015-2016

Customer Service Representative

Answered inbound calls for Dickinson Financial servicing 2 bank companies

Answered questions, transferred money, Western Unions

General Dynamics Lawrence, Kansas 2014-2014

Customer Service Representative

Answered inbound calls for Healthcare Marketplace, Affordable Care Act

Filled out online applications for health insurance for callers

Results Company Lawrence, Kansas 2013-2014

Customer Service Representative

Answered inbound calls from H&R Block agents

Technical support transferring files, resetting passwords and support of their tax education software

QPS Employment Lawrence, Kansas 2013-2013

Picker/Packer (Lawrence Paper Company)

Folded cardboard for displays on assembly line

Unpacked product and placed accurately in displays

Community Living Opportunities Lawrence, Kansas 2013 to 2013

Teacher/Counselor

Teaching daily living skills to adults with developmental disabilities in residential setting

Checkers Lawrence, Kansas 2011 to 2012

Bakery Worker

Baking, wrapping, stocking, food prep

Display-Smart, LLC Lawrence, Kansas 2010 to 2012

Website Support / Office Assistant

Provide web support for a business delivering display design for manufactured goods in store settings, optimize websites and edit text and wording on company website to boost company profits

Demonstrate superior attention to detail and self-initiative joined with proficiency in various computer programs including Microsoft Office Suite, Word, Excel and PowerPoint, in addition perform clerical work as necessary

Manpower, Inc. Lawrence, Kansas 2006 to 2008

Temporary Worker

Demonstrated a solid work ethic mixed with a willingness to perform a variety of tasks ranging from general labor to clerical positions

Helping Hands of Goodwill Industries St. Joseph, Missouri 2001 to 2003

Case Manager / Instructor

Coordinated services and provided instruction for computer classes specifically designed for individuals with disabilities, collaborated with support team members and Vocational Rehabilitation to provide a comprehensive, seamless operation

Conducted program planning and maintained the arduous CARF accreditation

EDUCATION

Associates Degree in Photography

Lansing Community College Lansing, Michigan

Completed 60 hours of college coursework:

Western State College of Colorado Gunnison, Colorado

Washington University St. Louis, Missouri

~References available upon request~

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