Customer Service Manager

Fabian Simien

***** ******* ******* ** ****, TX *7449 281-***-****

Objective

I plan to pursue a career within in an organization where my skills as a Business Owner can be utilized and offers advancement opportunities. I am highly motivated to work in a field where my leadership skills can excel.

Experience 2012-Current

Boss Executive

Limousine/BTS Houston, TX

Director Of Operations

Manage 7-10 employees as needed

Maintain various accounts

Chauffeur clients on various days

Customer Service

Accounts receivable and payable

Network/form outs with other limousine companies

Event planning

Ensure the safety of passengers

Deliver Quality service

City Of Houston ARA Chauffeur License

Flexible/available to clients on the spot

Adhered to all airport and hotel policy and procedures

Constantly inventing ways to meet excellent customer satisfaction

Maintain all airport travel and manifest

Ability to multi task between multiple accounts

2010-2012

Encompass@Llyondel Bassell

Refinery Houston, TX

LDAR -Lead Monitor Tech

Team Supervisor

Maintain the safety of the plant

Monitor control valves

Calibrate and/or analyze simple repairs of leaking components

Upload/download data

Follow quality assurance guidelines

Assist others within the Operations Department as needed

Note all sampling points and record issues

Note any unsafe or environmentally dangerous issues to operations personnel

Check filters on analyzers

Fabian Simien

18842 Treviso Terrace Ln Katy, TX 77449 281-***-**** 2007-2010 Genesis Town Car Limousine

Chauffeur

Customer Service

Accountant/Receivable Payable

City Of Houston ARA Limousine License

Adhered to all airport /hotels policy and procedures

Ensured the safety of all passengers

Responsible for interior and exterior cleanliness of vehicles

Great ability to follow complicated directions

Excellent communication skills

Experience with various types of vehicles, sedans, SUV s, party buses,, town cars and limousines

Assist with luggage as requested

Ability to multi task between various accounts

Flexible schedule

Maintain professionalism and strict confidentiality of all clients 1996-2007 Checkcare Systems

District Manager

Overseer of the company’s financial collections department in three cities

Ensuring employees meet daily collection goals

Supervised 30 plus employees

Accounts/Receivable/Payable

Adhered to all company policy and procedures

Excellent Customer Service Skills

Multi line phone system

Responsible for inventing new and improved collection tactics

Maintaining a safe and clean working environment

Responsible for the budget

Responsible for on coming and departure of employees Education 1993-1994 Eisenhower High School Houston, TX HS Diploma

Football Scholarship

1994-1995

Capella University

Course work

Fabian Simien

18842 Treviso Terrace Ln Katy, TX 77449 281-***-**** References References are available upon request.

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