Customer Service Project Manager

Ohioma Ohio

*** ******** ****** **, **********, DC 20002

Cell: 202-***-**** Home: 202-***-****

***********@*****.***

Summary

Competent assistant project manager with 1+ years of print project management experience, creative problem solver who has consistently assisted in the completion of projects on time and within budget, maintained 80% positive work environment. Motivated and professional sale associate with 1+ years’ experience, hardworking team player with a professional customer experience, achieved a 50% change in customer service and 30% inventory circulation in the store.

Education

Major in Business Management

University of the District of Columbia Washington, DC 2018

Certified Associate in Project Management (CAPM)

University of the District of Columbia Washington, DC 2017

Retail Operations/Customer Service Course Certification

University of the District of Columbia Washington, DC 2014

Gideon Comprehensive High School Lagos, Nigeria 2011

Technical Skills

Proficient in Microsoft Office

Communication skill

Customer service

Planning and Organizing

Sound judgment

Good research skills

Work Experience

Shift Manager – CVS Pharmacy – Washington, DC

February 2017 – September 2017

Work effectively with store management and store crews.

Supervise the store’s crew through assigning, directing and following up of all activities.

Effectively communicate information both to and from store management and crews.

Promote CVS customer service culture. (Greet, offer help, and thank)

Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.

Maintain customer/patient confidentiality.

Assistant Project manager – Diplomatic Solution – Knoxville, MD

January 2016 – Present

Complete assigned tasks, activities, projects in the time allotted. Promptly notify direct report of any delays.

Assist the SPM/PM in developing the overall project plan that reflects necessary research and skills/resources needed to achieve that plan.

Participate in the discussion at education sessions and Board meetings

Develop or update project communications in accordance with the project communication guidelines included in the Reference Manual.

Supervise and provide leadership for other staff assigned to the project.

Operations and Event Assistant - University of the District of Columbia - Washington, DC

July 2016 – Present

Support student center staff with projects and initiatives.

Assist with the execution of student lounge assessment and data analysis.

Conduct research for ongoing stories, projects and presentations.

Cashier and Clerk – CVS Pharmacy – Washington, DC

October 2015 – February 2017

Responsible for taking money, scanning items, providing change, balances drawer, and processing card transactions.

Support in organizing and facing of the store

Gain customer service and retailing skill

Responsible in stocking of the store (night shift / truck)

Intern/ Server Ops Jr. System Assistant and Project Manager - Office of the Chief Technology Officer (OCTO) – Washington, DC

July 2015 – August 2015

Responsible for managing the project given.

Gain knowledge in Remedy Ticket and Active Directory.

Gain knowledge in Linux and Oracle Commands.

Usher/ Technical – Christ Embassy Church – Washington DC

January 2014 – present

Computer troubleshooting and repair.

Projecting videos and visual aid.

Assist in fixing the microphone and sound.

Welcoming members into and directing them in the church.

Listen to the members and pastor need.

Intern/ Assistant Clerk – Superior Court of the District of Columbia (Family Court) – Washington, DC

Responsible for signing in client

Responsible for calling client into the court room

Photocopying

Printing

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