Kendrick L. Wilson

**** ******** **** ******, ** 27703 Phone: 919-***-**** ac5o67@r.postjobfree.com

SERVICE-DRIVEN CUSTOMER SERVICE PROFESSIONAL

Professional and friendly Customer Service Representative with 17+ years of experience. Adept at providing service to customers, resolving issues, and ensuring high levels of customer retention. Seeking employment where my various skills and areas of expertise can be beneficial to a company’s growth and success.

Customer Service Relationship Building Ethics & Integrity

Problem Solving Order Processing

Time Management Conflict/Issue Resolution

HIGHLIGHTS OF QUALIFICATIONS

Expert knowledge and abilities in written and oral communications.

A patient listener who fully focuses on speakers and understanding a variety of accents.

Organized and detail-oriented; knack for understanding procedures and logistics.

Strong skills in time management, prioritizing tasks, and meeting deadlines.

Committed into providing excellent customer service.

RELEVANT EXPERIENCE

Communication & People Skills:

Consistently maintain a positive attitude and enjoy helping people.

Able to work independently

Articulate and effectively work with people of different backgrounds and temperaments.

Cooperatively work with others to produce and deliver required work.

Accurately record and verbally communicate detailed information.

Organization & Time Management:

A problem solver who quickly grasps complex situations and turns them into manageable tasks.

Produce quality work even when under extreme time pressure and deadlines.

Proven ability to understand and follow complex instructions to successful conclusions.

Many years of experience successfully managing and organizing personal time and workload.

Collaborate in teams to produce quality reports.

Technical Skills:

Very accurate and rapid keyboarder. (60+ wpm)

Extensive knowledge of Microsoft Office, Excel and Lotus Notes

A clear and confident telephone manner.

Proven aptitude for dealing with customer complaints.

Fully aware of the importance of data security and relevant legislation.

EDUCATION

Apex School of Theology, Durham, NC – Theology (2017-Present)

Global Institute of Ministry, Durham, NC – Theology (2004-2007)

North Carolina Central University, Durham, NC – Accounting/Mathematics (1992-1994)

PROFESSIONAL EXPERIENCE

10/2015 – 5/2015 Frontier, Sales & Service Tech I

7/2012 – 10/2015 Frontier, Durham Work at Home

7/1/2011 – 7/2012 Frontier, Durham Offline Consultant

2/2007 - 7/1/2011 Verizon, Durham Offline

7/2/2006 – 2/2007 Verizon, Special Offline Team

5\13/2003 – 7/2/2006 Verizon, National Open Market Center Service Representative

4/1/2001 – 5/13/2003 Verizon, National Service Representative

5/13/1999 – 4/1/2001 GTE, Business Contact Center Service Representative

Contact this candidate