Sales Salesforce

Medha

Mobile: +1-530-***-****

Senior Salesforce Developer

Email: *********@*****.***

Linkedin: https://www.linkedin.com/in/medha-p-955b2b163/

SUMMARY

A committed IT professional with 7 years of work experience in Salesforce technologies: Sales Cloud, Service Cloud and Force.com Platform with domain experience including analysis, requirement gathering, design, developer, enhancements, testing, deployment and maintenance of standalone object-oriented enterprise applications.

Highly skilled in Salesforce.com (SFDC) development and implementation

Worked on various business domains like E-Commerce, Healthcare, Insurance and Banking.

Experience in all the phases of Software Development Life Cycle (SDLC) from analysis to maintenance in both Waterfall and Agile models.

Expertise in Salesforce Setup activities, Configuration, Administration, Customization, Mapping, Data Migration and Integration of Saleforce.com applications and good experience in Lightning.

Proficient in customizing standard objects like Account, Contact, Lead, Opportunity, Case and Campaign as needed.

Extensive Experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule, Workflow Alerts and Actions, Approval Workflows, Reports, Dashboards, Outbound messaging.

Expert in developing Custom Applications, Custom objects, Custom fields, Custom Tabs, Custom components and Role based page layouts.

Profound understanding of Security and Sharing Rules implementation at object, field, and record levels

Proficient in Salesforce.com SFA, Visualforce, Force.com Apex Classes, Apex triggers, SOQL, and SOSL, Force.com API.

Working knowledge of ETL Tools on Apex Data loader, MuleSoft, Informatica on Cloud and other app exchange data migration tools.

Involved in Code Deployments using Change Sets from Sandbox to production

Integrated Salesforce CRM with external CRM explicitly using web services API

Good Knowledge of Salesforce Wave Analytics, Salesforce Einstein and Tableau

Experience working with Deployment Tools like Force.com IDE, Change Sets, and ANT based Migration Tools and Salesforce.com Sandbox environments.

Extensive Experience in Salesforce Integration with in house legacy systems using Web services API like REST, Bulk and SOAP and third party tools like Cast Iron and Informatica-on-Demand.

Experience with managing the complex Data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, working with different aspects of Web Services (XML, WSDL, SOAP,REST, SSI) & web integration with SDFC.

Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.

Worked with global cross functional teams and led Onsite and off-shore model projects as an Onsite Coordinator.

Experience in analysing and identifying gaps in functional/business requirement and effectively communicate to both Business and Functional Analysts on the same. Also, provided Post Deployment Training on platform usage for various levels of user

Used web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP and databases such as SQL Server and MySQL.

Trained on Amazon Web Services and have technical expertise in developing and maintaining applications on AWS platform

Proven ability to rapidly analyze challenges by thinking strategically and by delivering technical solutions improving margins, revenues and workplace productivity.

TECHNICAL SKILLS

Salesforce

SOQL, SOSL, Apex Classes, Apex Triggers, Workflow and Approvals, Sharing Rules, Apex Extensions, Visualforce, Formulas, Validation Rules, Assignment Rules, Knowledge Articles, AppExchange, Custom Objects, Custom Fields, Dashboards and Reports, Opportunity Management, Lightning, Case Management, SOAP API, REST API, Analytic Snapshots

Languages

Apex, SQL, C, C++, Java, Python

Web Development

XML, HTML, DHTML, CSS, JavaScript, Angular JS

ETL Tools

Data Loader, Connect offline, Salesforce-to-Salesforce, Apex Explorer.

CERTIFICATIONS

Salesforce Certified Administrator, Certification Number: 17722247

Salesforce Certified Platform Developer I, Certification Number: 17831617

AWS Certified Developer Associate, Validation Number: 9K10C5X2BFE41ZCT

PROFESSIONAL EXPERIENCE

Intel Corporation

San Francisco, CA

Senior Salesforce Lightning Developer June 2017 – Present

Description: This project involves migrating existing functionalities from Salesforce Classic interface to lightning interface which gives a more intuitive user experience. Created various Lightning components, Lightning pages and worked on Salesforce1 platform

Roles and Responsibilities:

Worked on designing and developing Lightning Community Builder and developed Lightning Components using Aura framework.

Experienced in migrating the standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities and custom objects in standard experience to lightning experience.

Created many Lightning Components and Server-side Controllers to meet the business requirements.

Designed, implemented and deployed the Custom objects, Custom tabs, Page layouts, Components to match the functional needs of the application

Implemented Apex Extensions to customize the standard buttons on Lead, Account, Contact and Opportunity objects

Developed robust Lightning Pages using aura framework and placed them on the community builder.

Added Lightning Component to Lighting Pages and Record Pages and worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.

Used Lightning Out to compose components on a Visualforce page, and integrated between components on the client side with JavaScript and Lightning Events.

Created new components in Lightning to add functionality to existing Visualforce pages using Lightning Out.

Worked on Salesforce Lightning Process Builder to easily automate Business Processes.

Developed re-usable UI Components with Lightning Component Framework

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Used Lightning process builder for visualizing and creating automated business processes

Created Scheduled and Batch Apex jobs based on the business requirements.

Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.

Used Salesforce1 Simulator during the development to test if the lightning components works properly on the mobile device.

Used Sforce.one for managing navigation and built custom Visualforce components with JQuery Mobile and AngularJS

Used Salesforce Lightning Inspector to debug the lightning components during the development process.

Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.

Was solely responsible for writing web services using REST services to get real-time data from an external SQL database to show on internal Visualforce and Lightning pages.

Hands full of experience on Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.

Environment: Sales Cloud, Salesforce.com platform, Lightning, Lightning Process Builder, Lightning Inspector, Lightning Out, Apex, Workflow & Approvals, Triggers, Reports, Custom Objects, SOQL, SOSL, Custom Tabs, Email Services, Security Controls, Sandbox data loading, REST services.

GE Oil and Gas

Houston, TX

Senior Salesforce Developer Aug 2016 - June 2017

Description: Consolidation project where four different Salesforce instances were merged into a single integrated instance. It provided us an opportunity to clean up the data, redesign the business process and to release few licenses to reduce the cost.

Roles and Responsibilities:

Performed data migration for standard objects like Users, Accounts, Leads, Contacts, Campaigns, Campaign Members, Quotes

Migrated thousands of records from old instances to the new integrated instance.

Involved in Data mapping specifications to execute data migration. The data mapping specifies what data will be extracted from an old salesforce instances and sent to integrated salesforce.com entity.

Used Data loader for adding, updating, deleting and exporting data.

Re-factored Apex triggers to improve performance and bulkified triggers using best practices by using collections like Maps, Sets and Lists.

Developed Custom Business Logic using Apex Classes, Components, Triggers, and Controller Classes for different functional needs

Designed and built Custom Visualforce Components and implemented them across the Visualforce

Pages

Worked on the Opportunity Management Vertical which is primarily concerned with sales and pending deals using the Opportunity object and certain related standard and custom objects

Responsible for creating Opportunities, coordination of development to offshore resources, Escalation for development work, and unit testing on all requirements

Involved in separate phases of Opportunity, Product Object, Price Books and Opportunity Products, as well as various custom objects associated with Opportunities such as Strategic Deal Information.

Implemented Record Types, Field Limits, Page Layouts for different business tiers in the opportunity object.

Updated existing Approval Processes and created Approval steps with actions such as email alerts and field updates

Expertise using SOQL & SOSL for the data manipulation in Force.com Explorer

Worked on SKUID to customize both standard and custom objects on Force.com.

Implemented SKUID for building user friendly interface (UI) for both standard and custom objects and to add custom functionalities in Force.com.

Experience in setup of Single Sign-On process with multiple systems using Federated ID and Custom Attribute.

Implemented Web to Lead Functionality for users, auto creation of leads on salesforce site through public site form submit operation

Provided Training to the internal users and user groups on how to use the new integrated application and helped them to stop using their old instance.

Conducted UAT with the Business users, gathered feedback and Reviewed the test cases given by the QA team and made sure they are aligned with the requirements

Worked on cloud technology and on-premise infrastructure integration for Salesforce.com using Force.com platform, XML, Web Services (WSDL) and third party packages.

Used a Sandbox for testing and transferred the code to the Production instance after all the test cases were cleared

Environment: Sales Cloud, Salesforce.com platform, Apex, Visualforce Pages, Data Loader, Reports, Approval Process, Custom Objects, SOQL, SOSL, Page Layouts, Custom Tabs, Controller, Triggers, Security Controls, SKUID, Sandbox data loading.

Citigroup

New York, NY

Salesforce Developer May 2015 - June 2016

Roles and Responsibilities:

Worked on Salesforce.com Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity Management, Lead Management and the Configure/Price/Quote (CPQ) processes.

Experience with APTTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash (QTC).

Involved in all the phases of project including functional design, technical implementation, and support.

Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows and created CPQ process using Apttus CPQ and CLM AppExchange Tool in Quote.

Designed and Implemented complex catalogue scenarios like Bundle Creation, Bundle in Bundle Creation for multiple levels, Option Groups for a bundle, Attribute Groups for bundle product, Auto-Inclusion Rules for Products, Constraint Rules for products like inclusion, recommendation, exclusion etc.

Made enhancements to APTTUS CPQ (Configure Price Quote) tool, shopping cart by adding new fields. Run batches in order provided to project changes by following the instructions provided by APTTUS.

Worked on Product configuration, Price Rules, Constraint Rules, Categories and few more complex pricing functionality using Workflow, APTTUS Approval Process, APEX, Visualforce and APTTUS Pricing Callback Class

Implemented Apttus Packages to build the Products of the Quote which is used in selling model.

Experience with Mulesoft Salesforce Connector for transformation and batch processing using Remote Process Invocation.

Worked with PowerBuilder environment for quickly developing data-driven business applications.

Performed Apex Callouts from Salesforce to the same external system to get tracking information of an order.

Integrated the Web Services for extracting the data from external systems and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.

Used Jenkins for deployment, once the Component merge has been done in BitBucket and the source is ready, into the other Salesforce instance.

Environment: Sales Cloud, Saleforce.com platform, Apttus CPQ, Apex, Visualforce, Salesforce.com Data Loader, Quote to Cash, Reports, Custom Objects, Custom Tabs, Email Services, XML, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Jenkins, Angular JS, Eclipse IDE Plug-in.

PwC Healthcare

Bangalore, India

Salesforce Developer Jan 2014 - Apr 2015

Roles and Responsibilities:

Involved in Rollout activities of Salesforce.com, initial Setup activities to customize the Salesforce.com for the business model of the organization.

Worked with the development lead to ensure all technical questions are answered.

Created various Profiles and setup the permissions based on the organizational Hierarchy Requirements

Designed and developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers for automating business logic

Created Lookup and Master-Detail Relationships on standard and custom objects and defined Junction Objects to establish connectivity among objects.

Worked on Reports and Report folders to help managers for the better utilization of Salesforce as a sales tool

Configured various Reports for many user profiles based on the business needs of the organization

Created Sharing rules, Profiles, Roles, Workflow Rules and actions like Tasks, Email Alerts, and Field Updates

Written Batch Apex to handle unprogressed opportunities

Migrated data from Oracle to Salesforce using Data Loader, Import Wizard.

Created various contacts, events, tasks and email alerts between Salesforce to Outlook and Outlook to Salesforce successfully.

Created Sidebar Components to handle new assigned leads

Implemented field level security along with the page layouts to control access to certain fields

Maintained version control using GITHUB along with AutoRabbit to manage all the deployments.

Developed Web services code for both SOAP and REST based integrations with technologies like Oracle, Quickbase and Workday.

Environment: Sales Cloud, Service Cloud, Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Batch Apex, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Angular JS, Java, Web Services, WSDL, Sandbox, GIT, Eclipse IDE Plug-in

PayTM

Noida, India

Salesforce Developer/ Admin Oct 2012 – Dec 2013

Roles and Responsibilities:

Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.

Installed the Call Center Application and allowed the end users to maintain a track history of customers' complaints.

Created a Custom Object called Customer Survey to map uploads from the integration team.

Worked extensively on Case Management with Escalation Rules, Workflow, Approval Process, Validation Rules, Reports and Dashboards.

Set up Chatter feed to track the Case Management data in Salesforce.com

Implemented Email to Cases functionality, auto creation of cases on email sent to a specific id, manipulated the creation of cases and fields by Triggers.

Created Auto Assignments of files when the cases or leads are created pragmatically.

Implemented escalation rules, automatic case generation, and their escalation to call center representative, and generated email alerts for quick issue resolution.

Worked with Salesforce.com Premier Support and handled the support cases

Customized Chatter now for different user’s profiles and configured with Twitter and Facebook.

Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log

Generated different kinds of reports and Dashboards as per the user's request.

Worked on Visual Workflows for taking a survey of company's product.

Environment: Service Cloud, Saleforce.com platform, Chatter, Case Management, Chatter now, Triggers, Data Loader, Workflows, Escalation Rules, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Import Wizard, Sandbox.

Keste

Hyderabad, India

Salesforce Admin Aug 2011 – Sep 2012

Roles and Responsibilities:

Implemented Visualforce Pages, Apex Components, Controllers, Triggers, Scheduler, Analytic Snapshots, Migration Tool and working with Force.com IDE and exposure in Customer Portal and Self -Service Portal

Used Force.com IDE for developing, customizing, testing, and deploying Force.com Application.

Created profiles and implemented Field level and Object level security to hide crucial information on the profile.

Created Validation rules, Assignment rules and Auto Response Rules as per business requirement

Created Workflow Rules and defined related tasks, Time Triggered Tasks, Field Updates, Email Alerts to execute business logic.

Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people

Transferred the data from Salesforce.com application into the external databases like Oracle 10g for creating large data reports

Environment: Sales Cloud, Service Cloud, Apex, Visualforce, Salesforce.com Data Loader, Analytic Snapshots, Reports, Validation Rules, Assignment Rules, Workflows, Triggers, Field Updates, Email Alerts

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