Accounts Receivable Manager
Resume:
Christina G Rubal
*** * *** ***** ****, AZ *****
*******@*****.***
Highlight of Qualifications
● Extensive experience in
● Successful supervisory, management and training experience
● Highly effective in analyzing work flow and trends to maximize effectiveness of the team
● Strong Customer Service and problem solving abilities
● Exceptional communication and interpersonal skills
● Microsoft Office, (Word, Excel and Outlook), Database Software - QMS, Zirmed,
Medical Manager, Ecube Financials, ePremis, MediAR, HC360, Kronos, ECM, Trust Commerce
Professional Experience
Reimbursement Concepts Tempe, AZ Sept 2017 - Jan 2018
Corporate Trainer
Design effective training programs to ensure all new hires understand Revenue Cycle to drive outstanding AR to resolution. Liaise with managers to determine training needs and schedule training sessions. Conduct seminars, workshops, individual training sessions etc. Prepare educational material such as module summaries, videos etc. Support and mentor new employees. Keep attendance, record payroll and manage time off. Monitor employee performance and response to training.
Conduct evaluations to identify areas of improvement.
CVS Coram Infusion Specialty Phoenix, AZ May 2016 - June 2017
AR Manager
Responsible for directing the accounts receivable, collections and billing functions in order to increase cash flow and reduce outstanding AR. Responsible for performing, understanding analysis and maintaining metrics related to collections activity as well as monitoring unbilled metrics. Manage, direct and develop the accounts receivable team by providing expertise, advice and support training as needed and ensuring they are properly trained and motivated towards meeting department goals and objectives. Implement and monitor the follow-up of all accounts receivable and collection processes. Establish protocols, policies and procedures for documenting all patient accounts. Monitor reports to confirm all claims are appropriately released in a timely manner ensuring claims are generated and sent to the payers without delay. Analize reports s to identify process trends, contract/billing issues, root causes and opportunities for improvement. Perform regular productivity and accuracy audits. Verify and compile work lists. Review, approve and communicate adjustments and write offs. Ensure patient's HIPAA, Confidentiality and Compliance Standards and policies are adhered to at all times. Delivered the upmost Customer Service to patients, normally by inbound calls. Regularly assess practices within department and company to identify areas of significant opportunities for improved cash collections. Responsible for hiring, coaching and performance appraisals for staff
Fresenius Medical Care Mesa, AZ July 2004 - February 2016
Revenue Cycle Supervisor/Analyst
Responsible for overseeing and managing day to day collection activity for Medicare, Medicaid, Commercial and Guarantor accounts for nine western states. As Analyst I ran reports to Identify, monitor and escalate trending on payment discrepancies, billing errors and claim denials that may lead to potential shortfalls. Participate in monthly AR Calls on aged/high dollar accounts. Manage write off and adjustments in accordance to company policy and procedure. Establish open communication with all departments to ensure accurate and timely payments. Maintain contact with field staff regarding patient's Coordination of Benefit updates, loss of coverage, and non-compliance. As well as handling all escalated patient calls, providing the upmost Customer Service to patients, normally by way of inbound/outbound calls. Prepare monthly reports for AR Manager and RVPs for review. Offer ongoing training, development and mentorship to Staff to ensure retention and growth. Maintain and update payroll records, manage time off request. Responsible for monthly and yearly balancing of Bad Debt Cost Reports for Medicare as well as quarterly Credit Balance reporting. Assisted with system conversion and close out of remaining AR.
Related Experience
Collector - OrthoRehab, Inc Tempe, AZ Feb. 2003-Mar. 2004
Business Office Manager - Mariner Post-Acute Network Phoenix, AZ Mar. 1999-Aug. 2002
Education
Auburn Senior High School Auburn, WA 1992
Renton Technical College Renton, WA 1993
Contact this candidate