Desktop Support Specialist
Resume:
Dan Digman
*** ******* ****, ****, ** *****
330-***-**** *******@*****.***
https://www.linkedin.com/in/dan-digman-89215b59
OBJECTIVE
Searching for a position in the IT service-oriented industry or in research in the STARK/TUSCARAWAS county area where I can utilize my excellent communication skills.
SUMMARY
An IT Support Specialist with over 6 years of experience supporting HP Servers, HP Client work stations, VPN/LAN/WAN networks, Point of Sales Servers/Clients and VoIP phones.
4 years of experience as an IT Director in a large corporate environment as the Sole IT Staff Member; providing 24 hour on-call, 1st-3rd Tier Software and Hardware Support
2 years of experience supporting HP networks and hardware in education
1 year Project Management - Design and Install of internal data and phone network for a 2-story, 40,000 ft2 C-Store with a clothing store and business center (under deadline)
SKILLS (years exp.)
Active Directory 6
Analytical Skills 12
AVAST Device Manager 1
Avaya VoIP 4
Business Efficiency
Customer/Client Relations 5
DELL SonicWall 4
Electronic Ticketing
Exchange 2010 4
FOG Image Server
Group Policy
Hyper-V Manager 4
Inventory Mgmt. 5
Inventory Scanners
Interpersonal relations 12
Project Mgmt. 2
LAN/WAN/VPN Management 6
MS Office 2010/2013/2016
Multi-Level Communicator 12
Network Design and Support 2
Open Office
PC Refresh
POS Ops and Data Management 5
Problem Solving
Remote Desktop
Resource Planning and Management
Sense of Humor
SoftPhone Support
Spiceworks Inventory Software
STRATA Dialer
Team Viewer
Tech Budgeting and Asset Mgmt. 4
Third-Party Service Coordinator 5
Tech planning and implementation 5
Troubleshoot and Resolution 7
Windows Server 2003/2008 R2 6
Windows 7/10 Pro Workstations 7
Wireless APs
EDUCATION
M.S. Entomology, The Ohio State University, Columbus, OH 2007
B.S. Biological Science, The Ohio State University, Columbus, OH 2000
Computer Science Coursework, University of Cincinnati, Cincinnati, OH 1987-1991
PROFESSIONAL EXPERIENCE
Financial Controller, Bolivar Spirits, Inc., Bolivar, OH
January 2017-Present
Accounts Payable
Accounts Receiving
Inventory Management
Network break-fix
Payroll
Point-Of-Sale Server/Client Support
Quick Books
Trouble-shoot / repair
Field Technician (Greater Canton & Akron, Ohio), SMART-SOURCE, INC., St. Charles, IL
November 2016-Present
PCM Server refresh Project
PCM Printer refresh Project
PCM MICR refresh project
PCM Break-Fix
HNB refresh projects
HNB First Merit conversion
HNB Break-Fix
HNB workstation installs
Sole Proprietor, RED ROCKS COMPUTING, Zoar, OH
November 2016-Present
Data Recovery
Laptop/PC Cleaning
Network break-fix
Point-Of-Sale Server Imaging
Trouble-shoot / repair
Virus/Malware Removal
Workstation Installation/Repair
T1-T2 Desktop Support Specialist, TruBridge Insurance, Canton, OH (Contract work)
October 2017 – December 2017
Windows 7/10 Support and Conversion
AVAST Device Manager
Active Directory Management
End-User education
FOG Server; Device Imaging
Electronic Ticketing
Call-Center Software - SoftPhone
MS Office 2016 Support
PC Refresh
STRATA and Harmony Dialers
Trouble-shooting / repair
PROFESSIONAL EXPERIENCE – Continued
IT Director, Farmers Union Oil Company dba. PINNACLE, Stanley, ND
January 2012-February 2016
Accomplished; Network Design and Installation of 40,000 sq ft C-Store
Sole IT Staff Member, providing 1st-2nd level support for all systems
Network Administration; DELL SonicWall LAN/WAN/VPN
Project Manager; all technical decisions to Maintain and Improve Efficiency
Telephone Manager; Avaya IP Office Server and VoIP phone system
Manager; Windows Servers; 2008 R2, 2010 Exchange, 2010 SQL and Hyper-V
Manager; Active Directory, User Groups, Windows 7 Pro, MS Office 2010/2013
Support; All workstations, laptops, iPADS and company phones (Droid and iOS)
Software Integration Liaison; back office software developers and end-users
Title I Tech Support Specialist, WASHINGTON COUNTY SCHOOLS, St. George, UT
September 2011-January 2012
Management; Windows 2008 R2 server, Active Directory, LAN/WAN
Support; Windows 7 Workstations, Computer Labs and Peripherals
Design & Installation; Classroom Student Computer Labs
Sole Proprietor, RED ROCKS COMPUTING, St. George, UT
June 2010-January 2012
Hardware trouble-shooting and repair
Virus removal and Registry Cleaning
Data recovery
LAN/WAN installation and support
WordPress MU web Developer; HTML, Javascript, PHP and CSS
WordPress Template and Plug-in customization
Instructional Support Technician, JORDAN SCHOOL DISTRICT, West Jordan, UT
September 2009-May 2010
Support; Windows 7 Pro, XP Pro and Mac Workstations and Student Labs
Support; LAN/WAN network and Peripherals
Altiris Imaging; HP workstations and student computer labs
Research Asst. & Departmental PC Support Tech, THE OHIO STATE UNIVERSITY, Columbus, OH
February 2001-May 2009
Administrator; Linux RH 7 Web Server and BSD Firewall
Project Manager; Design, Initiation, Data Analysis and Data Dissemination
Support; Departmental PC, MAC and LAN hardware and software
Developer; Educational Website using HTML, Dreamweaver and Flash
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