Dan Digman

*** ******* ****, ****, ** *****

330-***-**** ac5nss@r.postjobfree.com

https://www.linkedin.com/in/dan-digman-89215b59

OBJECTIVE

Searching for a position in the IT service-oriented industry or in research in the STARK/TUSCARAWAS county area where I can utilize my excellent communication skills.

SUMMARY

An IT Support Specialist with over 6 years of experience supporting HP Servers, HP Client work stations, VPN/LAN/WAN networks, Point of Sales Servers/Clients and VoIP phones.

4 years of experience as an IT Director in a large corporate environment as the Sole IT Staff Member; providing 24 hour on-call, 1st-3rd Tier Software and Hardware Support

2 years of experience supporting HP networks and hardware in education

1 year Project Management - Design and Install of internal data and phone network for a 2-story, 40,000 ft2 C-Store with a clothing store and business center (under deadline)

SKILLS (years exp.)

Active Directory 6

Analytical Skills 12

AVAST Device Manager 1

Avaya VoIP 4

Business Efficiency

Customer/Client Relations 5

DELL SonicWall 4

Electronic Ticketing

Exchange 2010 4

FOG Image Server

Group Policy

Hyper-V Manager 4

Inventory Mgmt. 5

Inventory Scanners

Interpersonal relations 12

Project Mgmt. 2

LAN/WAN/VPN Management 6

MS Office 2010/2013/2016

Multi-Level Communicator 12

Network Design and Support 2

Open Office

PC Refresh

POS Ops and Data Management 5

Problem Solving

Remote Desktop

Resource Planning and Management

Sense of Humor

SoftPhone Support

Spiceworks Inventory Software

STRATA Dialer

Team Viewer

Tech Budgeting and Asset Mgmt. 4

Third-Party Service Coordinator 5

Tech planning and implementation 5

Troubleshoot and Resolution 7

Windows Server 2003/2008 R2 6

Windows 7/10 Pro Workstations 7

Wireless APs

EDUCATION

M.S. Entomology, The Ohio State University, Columbus, OH 2007

B.S. Biological Science, The Ohio State University, Columbus, OH 2000

Computer Science Coursework, University of Cincinnati, Cincinnati, OH 1987-1991

PROFESSIONAL EXPERIENCE

Financial Controller, Bolivar Spirits, Inc., Bolivar, OH

January 2017-Present

Accounts Payable

Accounts Receiving

Inventory Management

Network break-fix

Payroll

Point-Of-Sale Server/Client Support

Quick Books

Trouble-shoot / repair

Field Technician (Greater Canton & Akron, Ohio), SMART-SOURCE, INC., St. Charles, IL

November 2016-Present

PCM Server refresh Project

PCM Printer refresh Project

PCM MICR refresh project

PCM Break-Fix

HNB refresh projects

HNB First Merit conversion

HNB Break-Fix

HNB workstation installs

Sole Proprietor, RED ROCKS COMPUTING, Zoar, OH

November 2016-Present

Data Recovery

Laptop/PC Cleaning

Network break-fix

Point-Of-Sale Server Imaging

Trouble-shoot / repair

Virus/Malware Removal

Workstation Installation/Repair

T1-T2 Desktop Support Specialist, TruBridge Insurance, Canton, OH (Contract work)

October 2017 – December 2017

Windows 7/10 Support and Conversion

AVAST Device Manager

Active Directory Management

End-User education

FOG Server; Device Imaging

Electronic Ticketing

Call-Center Software - SoftPhone

MS Office 2016 Support

PC Refresh

STRATA and Harmony Dialers

Trouble-shooting / repair

PROFESSIONAL EXPERIENCE – Continued

IT Director, Farmers Union Oil Company dba. PINNACLE, Stanley, ND

January 2012-February 2016

Accomplished; Network Design and Installation of 40,000 sq ft C-Store

Sole IT Staff Member, providing 1st-2nd level support for all systems

Network Administration; DELL SonicWall LAN/WAN/VPN

Project Manager; all technical decisions to Maintain and Improve Efficiency

Telephone Manager; Avaya IP Office Server and VoIP phone system

Manager; Windows Servers; 2008 R2, 2010 Exchange, 2010 SQL and Hyper-V

Manager; Active Directory, User Groups, Windows 7 Pro, MS Office 2010/2013

Support; All workstations, laptops, iPADS and company phones (Droid and iOS)

Software Integration Liaison; back office software developers and end-users

Title I Tech Support Specialist, WASHINGTON COUNTY SCHOOLS, St. George, UT

September 2011-January 2012

Management; Windows 2008 R2 server, Active Directory, LAN/WAN

Support; Windows 7 Workstations, Computer Labs and Peripherals

Design & Installation; Classroom Student Computer Labs

Sole Proprietor, RED ROCKS COMPUTING, St. George, UT

June 2010-January 2012

Hardware trouble-shooting and repair

Virus removal and Registry Cleaning

Data recovery

LAN/WAN installation and support

WordPress MU web Developer; HTML, Javascript, PHP and CSS

WordPress Template and Plug-in customization

Instructional Support Technician, JORDAN SCHOOL DISTRICT, West Jordan, UT

September 2009-May 2010

Support; Windows 7 Pro, XP Pro and Mac Workstations and Student Labs

Support; LAN/WAN network and Peripherals

Altiris Imaging; HP workstations and student computer labs

Research Asst. & Departmental PC Support Tech, THE OHIO STATE UNIVERSITY, Columbus, OH

February 2001-May 2009

Administrator; Linux RH 7 Web Server and BSD Firewall

Project Manager; Design, Initiation, Data Analysis and Data Dissemination

Support; Departmental PC, MAC and LAN hardware and software

Developer; Educational Website using HTML, Dreamweaver and Flash

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