Microsoft Office Professional Experience

Crystal Rickman

Westland, MI ***** Phone: 734-***-**** Email: ************@*****.*** LinkedIn.com/in/crystal-rickman OBJECTIVE

Motivated, detail-oriented Professional with diverse experience in hospital, medical, physical therapy, and home health office settings. Background includes a Bachelor of Science in Health Services Management. Strong communication and problem-solving skills. HIGHLIGHTS

Patient Registration

Certified Application Counselor

Benefit Verification

CPT, ICD-10-CM and HCPCS

WebPT, eThomas, and EPIC

Health Communication

Patient Accounting, Billing, and Claims Processing Medical Terminology

Legal and Ethical Healthcare Practices

Microsoft Office

EDUCATION

2017 Independence University

BS - Health Services Management

PROFESSIONAL EXPERIENCE

Sep 2017

to

Present

Patient Registration

Beaumont Hospital - Dearborn, MI

Interview, register and assess incoming patients

Gather accurate patient information and demographics data Verify health insurance and benefit coverage

Explain financial obligations and collect copays

Jan 2017

to

Sep 2017

Data Entry Specialist

Datamatics Global Services - Livonia, MI

Entered information into databases or software programs. Verified accuracy of financial or transactional data. Processed vision claims

Performed other clerical responsibilities

Apr 2015

to

Nov 2016

Receptionist / Aide

Awan & Associates Physical Therapy Center - Canton, MI Scheduled appointments and maintained and updated appointment calendars Registered patients

Verified patient insurance benefits

Assisted Physical Therapists with modalities and therapeutic exercises Apr 2015

to

Apr 2016

Administrator Assistant

Comprehensive Homecare - Allen Park, MI

Credentialed office with health insurance companies Scheduled provided services for new patients

Performed filing and charting

Updated Human Resources employee files

Crystal Rickman

Westland, MI 48186 Phone: 734-***-**** Email: ************@*****.*** LinkedIn.com/in/crystal-rickman PROFESSIONAL EXPERIENCE (continued)

Apr 2013

to

Apr 2015

Receptionist / Physical Therapy Aide

Comprehensive Physical Therapy Center - Canton, MI Scheduled patient appointments

Registered new patients and verified information for existing patients Verified health insurance coverage benefits

Aided Physical Therapists with modalities and therapeutic exercises

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