Experience receptionist
Resume:
Carnella Hawkins
FRONT DESK AGENT - MEYER JABARA HOTEL
Gwynn Oak, MD
*************@*****.***
Motivated and accomplished with over 10 year's customer service experience; Attentive to detail, able to take Initiative, prioritize multiple tasks and manage workload; Resourceful team player with can-do attitude.
Authorized to work in the US for any employer
Work Experience
FRONT DESK AGENT
MEYER JABARA HOTEL
October 2017 to Present
Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys, answered department telephone calls within 2 rings, using correct salutations and telephone etiquette. Monitored room availability using OnQ and Opera and Referred guests to local restaurants and recommended attractions in the area. Less FRONT DESK AGENT
EMBASSY SUITES
September 2015 to September 2017
Supervised 5 front desk staff, processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys, answered department telephone calls within 2 rings, using correct salutations and telephone etiquette. Monitored room availability using OnQ and Opera and Referred guests to local restaurants and recommended attractions in the area.
SECURITY SCREENER
MCROBERTS PROTECTIVE AGENCY
December 2014 to January 2016
Checked and secured building entrances. Operated screening equipment, including X-ray machines and hand-wands. Enforced all building rules and regulations in government facilities. Greeted tenants and guests as they entered and left the property. Patrolled the premises regularly to ensure safety of employees
Security Officer
Walters Art Museum - Baltimore, MD
October 2013 to February 2015
Checked and secured building entrances.
Patrolled buildings, facilities and perimeter areas to prevent damage to property. Communicated with supervisors regarding any issues that occurred while on duty. Enforced all building rules and regulations in museum.
Greeted tenants and guests as they entered and left the property Security Officer
Off Duty Police Services - Rosedale, MD
February 2008 to April 2013
Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions. Reported all activities in the activity log. Issued security badges and visitor passes to all guests. Checked passes and credentials of persons seeking to enter the property. Inspected parking lot to verify that vehicles were properly parked and displayed parking permit Education
Master of Science
Walden University - Baltimore, MD
October 2021
Associate of Science in Health Sciences in Health Sciences Everest University - Tampa, FL
July 2012
Skills
Excellent communication skills (10+ years), Problem solver (10+ years) Awards
EMPLOYEE OF THE MONTH
May 2016
Certifications/Licenses
TWIC
January 2016 to January 2019
Additional Information
SKILLS
Excellent Problem solver, Atentitve listener, Excellent communication skills, and Strong work ethic.
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