Carnella Hawkins

FRONT DESK AGENT - MEYER JABARA HOTEL

Gwynn Oak, MD

ac5ni3@r.postjobfree.com

443-***-****

Motivated and accomplished with over 10 year's customer service experience; Attentive to detail, able to take Initiative, prioritize multiple tasks and manage workload; Resourceful team player with can-do attitude.

Authorized to work in the US for any employer

Work Experience

FRONT DESK AGENT

MEYER JABARA HOTEL

October 2017 to Present

Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys, answered department telephone calls within 2 rings, using correct salutations and telephone etiquette. Monitored room availability using OnQ and Opera and Referred guests to local restaurants and recommended attractions in the area. Less FRONT DESK AGENT

EMBASSY SUITES

September 2015 to September 2017

Supervised 5 front desk staff, processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys, answered department telephone calls within 2 rings, using correct salutations and telephone etiquette. Monitored room availability using OnQ and Opera and Referred guests to local restaurants and recommended attractions in the area.

SECURITY SCREENER

MCROBERTS PROTECTIVE AGENCY

December 2014 to January 2016

Checked and secured building entrances. Operated screening equipment, including X-ray machines and hand-wands. Enforced all building rules and regulations in government facilities. Greeted tenants and guests as they entered and left the property. Patrolled the premises regularly to ensure safety of employees

Security Officer

Walters Art Museum - Baltimore, MD

October 2013 to February 2015

Checked and secured building entrances.

Patrolled buildings, facilities and perimeter areas to prevent damage to property. Communicated with supervisors regarding any issues that occurred while on duty. Enforced all building rules and regulations in museum.

Greeted tenants and guests as they entered and left the property Security Officer

Off Duty Police Services - Rosedale, MD

February 2008 to April 2013

Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions. Reported all activities in the activity log. Issued security badges and visitor passes to all guests. Checked passes and credentials of persons seeking to enter the property. Inspected parking lot to verify that vehicles were properly parked and displayed parking permit Education

Master of Science

Walden University - Baltimore, MD

October 2021

Associate of Science in Health Sciences in Health Sciences Everest University - Tampa, FL

July 2012

Skills

Excellent communication skills (10+ years), Problem solver (10+ years) Awards

EMPLOYEE OF THE MONTH

May 2016

Certifications/Licenses

TWIC

January 2016 to January 2019

Additional Information

SKILLS

Excellent Problem solver, Atentitve listener, Excellent communication skills, and Strong work ethic.