Windows Server Manager

Doug Ancil

***** ********** **** #****, ******, TX 78759

512-***-**** *********@*****.***

A senior-level leader with broad professional experience and a useful combination of strengths in IT Systems Administration, Consulting, and Training. Solid technical understanding of complex systems and troubleshooting and design. Strong relationship building and interpersonal ability with clients and employees, experienced goal-oriented team manager.

Qualifications

Operating Systems

Red Hat, Ubuntu, CentOS, FreeBSD, SuSE, Debian, AIX, Kali, Mac OS X, Windows Server 2003, Windows Server 2003 R2, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016

Hardware

Cisco Catalyst 2960, Cisco SF100, Cisco 2801, Cisco Meraki, Cisco Aironet 1140, Juniper EX 4300, 4800 Switches, Juniper ACX 2100, HP ProLiant DL360, Dell PowerEdge R440, Dell PowerEdge 2950, Dell PowerEdge T110, EMC Storage Arrays, APC Smart UPS

Software

VMware ESXi 5.5, VMware ESXi 6.0, Vmware, vCenter, VMware vSphere, VMware View, VMware Workstation, Joomla, ASP.NET, Oracle VirtualBox, Windows Hyper-V, Symantec Endpoint Protection, Veeam, Office 365, Exchange 2010, Lync 2010, Lync 2013, Spiceworks, Microsoft SQL 2008, Microsoft SQL 2012, ServiceNow, Remedy Help Desk, VOIP, Ansible, Team Viewer, Adapt Telephony System, Avaya Media Server, NewRelic, System Center Configuration Manager (SCCM), System Center Operations Manager (SCOM), Virtual Machine Manager (VMM), Dell KACE, Financial Services Platform, Solarwinds Orion Suite, PRTG Monitoring, Windows Server Update Services (WSUS), Amazon Web Services (AWS), iDRAC, iLO, Git, Jira, Confluence, Salt, Jenkins

Professional Experience

Independent Technical Consultant

January 2005 – Current

Provisioned and implemented movement from a data-center environment to a virtualized VMWare or AWS solution.

Automated,provisioned and managed AWS cloud environments

Proficient in Linux System Administration and Bash Scripting for task automation

Successfully supervised and implemented the design and layout of small to mid-level IT infrastructures including routers, switches, PBXs, phones, peripherals, desktops and servers.

Performed software deployments to DEV/Staging/Production environments

Corrected application issues and created Root Cause Analysis documentation

Operated, monitored and supported the Platforms for SLA’s, operational dashboards and reports using PRTG, NewRelic, or SolarWinds Orion

Created Architectural and Infrastructure diagrams for small to medium sized enterprises throughout Central Texas

Designed and implemented Disaster Recovery plans on multiple platforms for clients as necessitated

Assisted in purchases decisions for new hardware and software, meeting with senior-level management and owners

Provided application and infrastructure support 24/7/365

Environment: Windows Servers 2008, 2012 Rs, 2016, POS, Disaster Recovery, Vmware, AWS, Monitoring Solutions, Support

ClearData

Enterprise Cloud Architect – January 2018 – April 2018

Consult and design new AWS builds using Jenkins, Git and Salt for individual deployment to meet HIPAA compliance for healthcare clients for both Windows and Redhat environments

Evaluate and remediate compliance issues with IDS, Antivirus and security using Git, AWS tools and command line

Responsible for interacting with Enterprise level clients globally and configuring AWS to meet clients needs

Modifying existing AWS instances with JSON to give clients usability, API access and the ability to self manage their AWS instances while remaining secure

Creating new user access within DUO for remote VPN access

Managing Enterprise level ADFS environment for remote users globally

Strong communicator who can relay complex ideas to a variety of users across many technical aptitudes

Environment: Windows Servers 2008, 2012 Rs, 2016, Redhat, AWS, Jenkins, JSON, Salt, Git, DUO, Bomgar, Support

Amplify Federal Credit Union (contractor)

Senior Technical Analyst - August 2016 – December 2017

Administered deployed and provisioned department specific ISO images via Dell KACE via PXE installation

Adhered to FDIC compliance for software provisioning and upgrades

Heavily utilized Powershell for scripting for Windows desktop automation

Identified areas of concern and scope of work for iterations to improve the overall process of deployments, development and administration

Assisted Network Administrators in automation of company wide software deployments with a consistent success rate of 80%+

Responsible for two full branch moves and one branch closure, including removal of all legacy equipment, asset management and purchasing

Worked in conjuction with the CSO in software compliance, security standards, and Disaster Recovery plan

Central point of escalation from outsourced team in Atlanta Georgia, and two junior level on-site technicians

Familiarity with AIX, Financal Services Platform, POS Thermal Printers

Maintained any hardware issues/upgrades on laptop and desktop platforms for all 200+ users

Performed software application testing and upgrades for over 400 installed applications through Dell KACE

Assisted in streamlining AD provisioning, design and rebuild

Created detailed documentation on existing and newly implemented technologies

Successful client interaction among all departments, from leadership to individual share holders

Environment: Windows Server, Windows 7, Windows 10, Mac OSX, VMware, AIX, Microsoft SQL Server, Dell KACE, Solarwinds

Community TechKnowledge/Social Solutions Global (contractor)

Systems Administrator – January 2015 – August 2016

Highly proficient with all versions of Windows Server operating system

Consolidated physical servers to virtual via HyperV, Vmware and AWS in North America, Canada and the UK

Daily use of NewRelic and PRTG to maintain Data Center functionality

Responsible for engineering cluster automation as well as Ansible playbook creation for virtual instance deployments

Assisted with Root Cause Analysis and Data Center Infrastructure that affected daily business operations

Ensured data/media recoverability by operating backup systems appropriate to the operating system and resident application(s)

Active Directory provisioning, design and operation

Performed server system patch management via Group Policy

Planned, documented and communicated operating systems, physical host and ancillary resource configuration standards

Mentored junior staff and user base

Teamed with DevOps for software deployment, management, patching and monitoring

Actively participated in professional development activities and planning

Provisioned, configured, operated and maintained physical/virtual servers and support services in alignment with business processing requirements

Environment: VMware, Windows Server, Linux, WSUS, Microsoft SQL Server, ServiceNow

Blackbaud

Network Operations Control Specialist II (contractor) – February 2013 – November 2014

Responsible for maintaining maximum uptime for clients via network and application monitoring

Diagnosing and treating root cause analysis of server or application downtime

Training and mentoring new Network Operations junior technicians

Interfacing with Service Delivery teams and individual stake holders for network or application failures

Delivered and supported high availability of 99.999 of NOC infrastructure 24/7/365

Strong written and verbal communicator who can effectively collaborate at various levels of technical expertise proven interacting with technical staff, and department heads as well as external enterprise level clients

Environment: VMware, Windows Server, AWS, ISS, MySQL2012, Solarwinds Orion, iDRAC, iLO, SCCM, SCOM, WSUS

SugarCRM

Product Support Specialist – March 2012 – January 2013

Diagnosed software related issues pertaining to applications within the LAMP stack

Assisted onboarding of new clients with both education and documentation

Worked with senior staff and development for root cause and analysis of issues with either PHP or Mysql

Assisted customers with building of workflows, reporting and API calls to provide them with useful modules

Managed customer relationships to a positive, and best possible resolution, always focused on delivering world class technical support

Bug research and version control via interal tools

Triaged customer issues and assisting them in a timely manner

Developed and ran test cases for customers with long standing issues

Environment: Linux, Apache, MySQL, PHP, Windows Server2008R2, Windows 7

Stratfor

Internal Network Engineer/Helpdesk Support- July 2011-Jan 2012

Assisted with network rebuild after infrastructure breach

Provided end user support for MacOS laptops

Researched and helped develop and deploy security measures to all user laptops after security breach

Assisted network engineers in deploying security via command line to all Cisco endpoints and local and remote servers.

Environment: Windows 2008R2, Redhat, Cisco 2700 Routers, MacOSX

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