CEDRIC JUNE

**** ******* **** ** *******, GA ****7 Cell: 404-***-**** ac5nfq@r.postjobfree.com

Professional Summary

Microsoft Certified Professional – 70-410 (Installing and Configuring Windows Server 2012)

A+ Certified IT Technician

14 years of end user and desktop break/fix support experience

Current Office 365/Exchange Online administration and migration experience

Current SCCM (2007, 2012, 1511 – Current Branch 1802) and Exchange Server (2010, 2013, 2016) experience

Current Remote Support Software experience (SCCM Remote Control, Bomgar, LogMeIn)

Current Citrix Xen App/Desktop Studio and VM-Ware vSphere Client 4.1 and 5 Administration experience

Current Windows Server (2012 R2, 2008 R2,) Active Directory Administration experience.

Current Windows 10 Imaging experience

Windows Intune Asset Management. Endpoint Protection and Security Update Experience

Professional Experience

BrandBank, Lawrenceville, Georgia (December 2016 -Present)

IT Systems Engineer

Support the Banks Fiserv Enterprise Accounting & Finance Servers (Prologue, MPC, DMS)

Manage SCCM for the Bank Creating and Deploying OS Images, Applications as well as Microsoft Security Patches.

Transitioned Bank from Windows 7/Office 2013 desktop and laptop to Windows 10/Office 365 via SCCM 2012, 1603, 1607, 1709 and 1802

Manage the Bank's GPO policies for AppLocker, Internet Settings, Internet Zones, Terminal Server Services, etc

Manage the Banks Enterprise Backup Solution (Veaam Backup and Replication Console)

Currently Transitioning the Microsoft Update Serving from WSUS to SCCM Software Update Deployment.

Utilize several Microsoft Online Security Tools like that of Security and Compliance, Mobile Device Management, Intune

Assist IT team with the management and support of the ADFS, Azure, Exchange Online, MFA, Conditional Access

Matrix Resources, Atlanta, Georgia (July 2014 – December 2016)

System Engineer – July 2015 -December 2016

Manages the organization's Active Directory, Exchange and Skype for Business environment, creating, modifying and maintaining objects within these environments.

Built Exchange Server 2016 environment transitioning the organization’s Exchange environment from Exchange Server 2013. Currently migrating mailboxes to Exchange Online.

Manage and Update the organization's desktop images transitioning Windows 7/Office 2013 images to Windows 10/Office 365 images via of SCCM. Assist Infrastructure Team in deploying Windows Updates to the organization's Servers and Desktop/Laptop PCs via SCCM monthly.

Managed leased desktops and laptop via Windows Intune, pushing how vender specific security updates as well as monitoring device health with Windows Intune Client/Defender.

Converted the organization's desktop imaging solution from Acronis to System Center Configuration Manager.

Converted the organization's Security Patching Solution from Windows Server Update Services (WSUS) to System Center Configuration Manager, setting up Distribution Point Servers for the organization's four largest offices. (Atlanta, Dallas, Charlotte and Raleigh)

Infrastructure Support Specialist – July 2014 – July 2015

Provided end user, application and desktop support for the organization. Maintained all hardware for the organization providing break fix support for offices across the country.

Swett & Crawford, Suwanee, GA (December 2012 – July 2014)

Technical Support Analyst

Create, configure and deploy Virtual Desktop for these users via Citrix Xen Desktop Studio as well as managing VDIs via VMWare’s vSphere Client.

Point of contact for end users to receive support and maintenance within the organization’s virtual desktop computing environment. This includes installing, configuring, diagnosing, repairing, maintaining, and upgrading all Virtual PC machines to ensure optimal performance.

Administer the creation of new user accounts in Active Directory, RSA Secure ID, and Exchange 2010.

Troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required across the U.S. utilizing remote support software.

Coca-Cola Company, Atlanta, GA (April 2012 to December 2012)

Field IT Analyst – Contract

Assisted in managing Coca-Cola’s Legacy Coca-Cola North American user migration to Coca-Cola Refreshments Migration Project.

Troubleshot user pre/post migration issues from installing and repairing SCCM Client in order to run migration script and install post migration applications to assist with users transitioning over to the CCE domain.

Provided second level IT support desk side as well as remotely for our internal customers.

State of Georgia, Atlanta, GA (April 2010 to March 2012)

Field PC Technician – Contract

Primary responsibilities include executing service deliveries by performing PC break-fixes, Desk side support, installs, moves, adds, and changes per Managed Client Policy & Procedure Guide.

Carried out refresh deployments of desktop and laptop utilizing Microsoft Image Deployment for county agencies.

Coordinated with the Client End Users on expectations and availability to conduct Managed Client Services.

Identified potential issues impacting the End User experience utilizing advanced tools and technical knowledge to remediate customer problems and conduct scheduled installs.

Escalated major issues to Field Services Management that impacted the entire operation at a given site.

Hewlett-Packard Contract Services, Charlotte, NC (July 2009 to April 2010)

Field Technical Support Representative II (Limited Term Employee)

Essential duties included managing the Bank of America account, providing remote diagnostic before dispatch support for all laptop, desktop, printer, and software issues affecting all bank personnel nationwide.

Provided part and consumable replacement diagnosis monitoring error logs and supplies status of HP multi-function printers remotely via HP Web Jet Admin.

Dispatched customer issues to Break-Fix team that cannot be resolved remotely over the phone that required desk-side diagnosis and repair.

Johnson & Johnson Co., Spring House, Horsham, and Ft. Washington, PA (September 2008 to January 2009)

Lead PC Refresh & Desktop Support Technician - Contract

Provided onsite leadership and support to an XP/Office 2007 upgrade project team for Johnson & Johnson Research/Chemical Pharm Production and Commercial Pharmaceutical Campuses in Spring House, Fort Washington, and Horsham, PA.

Led three other Upgrade Technicians, assisting them in following proper install and troubleshooting procedures.

Coordinated installations and updates to image builds with Johnson & Johnson Corporate ITS, IBM\Lenovo Technicians, and departmental support staff.

Also, managed issues with SMS/SCCM software package configurations and installation deployment procedures to ensure machines are properly built.

Barry University Division of IT Desktop Computing Services, Miami, FL (October 2006 to April 2008)

Desktop Computing Support Specialist

Worked closely with the Director of Desktop Computing Services in consulting, supporting, and troubleshooting all incidents, request, and technical services for the Executive Division and Presidents Office at the University.

Served as the Campus Printer Administrator for the University; created, deleted, updated, managed and troubleshot all print queues on the campus.

Consulted with departments in regard to purchasing standardized printers per their specific printing output needs.

Interfaced with third party printer vendors (i.e. Lanier/Ricoh, HP part dealers) and service entities for repair assistance and upgrade projects.

Handled the setup, maintenance, and support of existing/new computers as well related equipment to assign academic and support departments throughout the Barry University.

Blue Cross and Blue Shield, Columbia, SC (January 2006 to September 2006)

Technical Helpdesk Critical Incident Management Analyst – Contract

Managed, tracked, and updated status of enterprise, regional, and local line of business system outages by notifying the appropriate technical support groups, corporate and regional management.

Monitored all the BCBS Network and Mainframe CICS Region, to provide proactive incident support.

Escalated high priority problem tickets to actions by second to fourth level support groups (i.e. Network Ops, .Net Systems, Mainframe Support, Workstation Support, etc.).

University of South Carolina School of Medicine, Columbia, SC (September 2004 to January 2006)

Information Resource Consultant I

Performed desktop, network and HIPPA Security Compliance support for clinical departments in the USC School of Medicine Specialty Clinics/Palmetto Health Richland Hospital Collaborative across a Novell Netware Network.

Sumter School District 17, Sumter, SC (January 2004 to September 2004)

Computer Technician

Provided desktop, network and training support for a school district on a Novell Network /XP Workstation environment.

Troubleshot hardware/software problems ranging from: printers, switches, cable drops, hard drives, motherboards to Windows, Novell, Norton Anti-virus issues.

Technical Summary

Microsoft Software: Windows 10, 8, 7, Windows Server 2012 R2, 2008 2003, Microsoft Exchange Server 2016, 2013, Active Directory, MS Office 365, 2016, 2013, 2010, 2007, 2003, Skype for Business 2016, 2013, Windows Defender, Microsoft Operation Manager 2005, Windows Registry Editor, Remote Assistance, Print Management, User State Migration Tool.

Ticketing/Asset Management Software: I-Support, Tri-Active, Intuit PC Track-It, Peregrine Service Center, Right Now Service Incident Management Software, CA Unicenter, Altiris Notification Server Client and IBM Maximo/Tivoli.

Anti-Virus/Security Software: Symantec Norton Enterprise Anti-Virus, McAfee Enterprise Anti-Virus, Trend-Micro Anti-Virus & Anti-Spyware, Windows Defender

Imaging Creation /Deployment Software: Microsoft System Center Configuration Manager, Acronis, Windows Automate Installation Kit (X-Image, DISM, Windows PE, Microsoft MDT), Dell X-Image, Novell ZEN Imaging, Symantec Ghost & Altiris Rapideploy.

Remote Support/Virtual Network Software: Bomgar, Windows Remote Desktop Connection, Dame Ware, VNC, Cisco VPN, VM Ware vSphere 4 and 5, vOptimizer Pro, Citrix Xen App/Desktop and Desktop Studio, Citrix Xen Mobile, Nortel VPN.

Education

University of South Carolina, Columbia, SC

B.S., Technology Support & Training Management, December 2003

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