Manager Customer Service

Mercee C. Walls

951-***-****/******@*****.***

PROFESSIONAL SUMMARY

Exceptionally detailed and highly accurate business professional; with a Master’s in Business Administration-Management, a high propensity to successfully manage and complete multiple projects. Dedicated, focused and excels at prioritizing, achieving project goals, and interpersonal relationships with staff, and clients. Seeks to work in an organization where my skills would be recognized and used for the development of the organization.

EDUCATION AND TRAINING

Business Payroll Certification In Progress

C++ Programming Certification In Progress

Relational Database Management Technician Certification In Progress

Systems Development Certification In Progress

Master of Business Administration-Management GPA: 4.0 2017

University of Phoenix Murrieta, California

Bachelor of Arts: Liberal Arts

California State University, San Bernardino 2015

San Bernardino, California

Associate of Science: Math and Science 2003

Mt. San Jacinto Community College Menifee, California

ADDITIONAL SKILLS /TECHNOLOGICAL PROFICIENCIES

Into to Computer Information System, Fundamentals System Analysis, Business Math Skills, A Guide to SQL/Oracle, Advanced Excel, Access DBMS Comprehensive, Diversity Training, Program Logic Using C++ and Principles of Accounting I

CORE COMPETENCIES

Outstanding communication, presentation and written skills

Risk and database management skills

Exceptional analytical skills

Prioritize, organize, and multitask

Adaptability to change

Accounting and financial skills

Proficient in Microsoft Suite: Excel, Access, PowerPoint, Word and Outlook

Ability to leverage technology

Human Resources Generalist and Organizational Performance roles

Quantitative, qualitative and research skills

Creative, critical and strategic thinker

Proficient in SQL queries and C++

PROFESSIONAL EXPERIENCE

Corporate Human Resource Intern 2017 Aramark Uniform and Career Apparel, LLC Burbank, California Reviewed employee job descriptions to certify accuracy and up to date. Developed and authored corporate HR Standard of Operations Manuals for 20,000 employees to ensure compliance and adherence to existing standards. Redesigned HR Web-Portal, website, and modules for 30,000 organizational employees detailing compensation and benefits. Educated/Clarified senior leader on executive understanding of employees' roles and performances. Launched and planned annual corporate events, attended by 100 senior leader and 500 employees. Systematically managed sensitive and confidential employees' information, with discretion.

Front Desk Representative 2017 – Present

Loma Linda University Medical Center Murrieta, California

Excellent and appropriate customer service; deals promptly with guests, patients, employees, vendors, and doctors entering and leaving facility. Develops metrics to track guest services improvement in collaboration with managers. Guides and directs phone calls, visitors and patients to proper hospital locations. Monitors visitors’ access through appropriate registration procedures and issuing of guest badges. Coordinates patients’ discharges when returning home.

New Business Development Manager’s Assistant 2016 – 2017

First-Line Security Systems, Inc. Anaheim, California

Intricately investigated on-going problems and issues to provide adequate resolutions for customers. Assisted in improving the New Business Manager’s schedule with day-to-day tactical and long term strategic activities. Allocated resources for proposed plans and composed financial data to be included in final reports. Analyzed new opportunities to determine potential success rate and profitability.

Regional Manager’s Assistant 2015 – 2016

Tarbell, Realtors Temecula, California

Performed site visits on mortgaged properties to ensure the quality of the property was being maintained and kept up to standards. Aided in preparing documents such as purchase agreements, closing statements, and leases. Assisted Regional Manager in all daily tasks. Organized property showing schedules and accompanied agents to property tours.

Certificated Teacher 2005 – Present

Perris Elementary School District Perris, California

Annually Achieves district office, school administration, and parental approval. Conducts active small group and individual activities. Incorporates productive educational structure, provides effective classroom management through learning and motivation for various learning abilities and interests. Applies proactive assessment tools and strategies to improve methods of instruction. Properly maintains and completes administrative and confidential students’ files. Implements positive reinforcement methods to redirect negative behavior. Monitors students' progress and presents feedback to appropriate channels. Conforms and adapts to lesson plans provided/ not provided by the classroom teacher.

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