Engineer Manager

Mark Raether

Muskego, WI ***** 414-***-****

Linkedin ****.*******@*****.***

Systems Administrator / Systems Engineer

Dynamic systems specialist with over twenty years of proven success designing, managing, and supporting mission-critical computer systems. A natural leader who remains calm and deliberate when faced with system malfunctions or client support issues, and whose superior communication skills allow for effective interaction with all levels of the organization, including senior management.

QUALIFICATIONS

Broad, hands-on experience with server/client hardware platforms - HP, IBM, Dell, Cisco

Work with network infrastructure and troubleshooting WAN, LAN, WIFI, switching – Cisco, Dell, HP

Experienced with Microsoft Server operating systems 2000-2012

Familiarity with Windows 2016 and Linux operating systems

Implementation of Virtualization VMWare, Hyper-V

Novell Netware suite of networking software

Cyber Security endpoint, firewall, SPAM - Sonic Wall, Trend, Fortinet, Barracuda, Cisco Meraki

Network monitoring systems – SCOM, ipswitch, PRTG

Successful at Level 3 problem resolution and escalation including vendor relationship management, technical contracts, dispatch and multivendor problem resolution

Backup and disaster recovery

Exemplary interpersonal skills and customer service

Vendor and internal support, factory floor, building automation, data collection, PLC, HVAC, environmental and security

Electrical and electronics background

PROFESSIONAL EXPERIENCE

Systems Engineer 5/2017- 8/2017

BCSISIT Milwaukee, WI

Level 3 escalation service desk and business units

Support and vendor implementation of factory floor technologies and production operations

Administration of network infrastructure

Systems Center Operations Manager (SCCM)

Internet service provider upgrades

Installation and provisioning switches WIFI - VLAN, port configuration, access control

Support of Cisco Meraki MX security appliances

Systems Administrator 10/2016- 2/2017

Consultant Waterford, WI

Runzheimer

Veem, Backup Exec

Disaster recovery planning

Implement disk to disk solution

Citrix Meta Frame upgrades

Systems Administrator 3/2014 – 7/2016

Consultant Milwaukee, WI

Administration of Microsoft AD, file systems, security, Internet Information Services, VMware and MS SQL

Level 3 escalation from help desk resolving immediate and unresolved problems and issues

Global virtualization project updating to Cisco UCS and VMware from HP and Hyper-V

Global support of 700 servers at 42 sites and associated JDE middleware ERP integrations

Updated firmware, operating systems, and security patching

Cisco switch upgrades VLAN and port provisioning

With security team determined and implemented port exceptions

Systems Administrator 6/2012 – 1/2013

Consultant Brookfield, WI

Milliman

Administration of a Microsoft network and associated services for a Pharmacy analysis site

Performed troubleshooting and optimization of a server base of 38 systems

Maintained firmware, hardware code updates and security patching

Antivirus and malware endpoint support and response

Computer Information Systems Platform Engineer II 9/2006 – 2/2012

Milwaukee, WI

Performed VMware server builds and the virtualization of general servers and public-facing websites

Directly responsible for troubleshooting three lines of business applications

Added capacity and improved processing speed to accommodate the growth of e-commerce systems through operating systems upgrades, scale out of servers and virtualization, improving capacity by 25%

Network support VLAN and port provisioning

In conjunction with security team determined firewall port and segmentation requirements

Provided liaison role for software developers for OS, perquisites, and deployment

Infrastructure support and troubleshooting of IIS web hosting

Monitoring of e-commerce performance

Network Engineer 10/2002 – 9/2006

Milwaukee, WI

Support team member for problem escalation - hospitals and clinic field staff

Responsible for data center operations and vendor medical software -GE

Installation and support of Electronic Medical Records, Bar Coding, and RFID

Build and support of a critical Microsoft cluster for Radiology system

Upgrade of 8 clinics to new OS and merge of AD

Builds for Windows Servers

Data center installations and maintenance

Turn up of new facilities network infrastructure Cisco switches

IT Connectivity Systems Engineer 10/1998 – 10/2002

United States Leather Milwaukee, WI

Designed and implemented a WAN at North American sites allowing a national rollout of an ERP project which centralized and standardized all company IT operations

Support and vendor implementation of factory floor technologies and production operations

Responsible for 9 North American manufacturing locations

Implementation of Novell Border manager software based firewall product

EDUCATION

MBTI Business Training Institute

Computer Electronics

Industry certifications

CCNA Cisco Certified Network Associate

CNE Certified Netware Engineer

MCNE Master Certified Netware Engineer

MCSE Microsoft Certified Systems Engineer

A+

EDUCATION IN PROGRESS

CompTIA A+ cloud certification

Microsoft Windows Server 2016

Amazon Web Services

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