Customer Service Manager

Professional Summary

Skills

Work History

Education

References

MELISA KECK

***** * ** **, *******, MI 48906 • Home: 517-***-**** • **********@*****.*** Professional Bartender with an extensive knowledge of spirits and an intuitive ability to engage customers of all types. Friendly, open and committed to building a customer base by providing a positive service experience. Adherence to high customer service standards

Customer-focused

Skilled trainer

Excellent time management skills

Effective workflow management

Inventory control

Engaging personality

Creative mixology

Responsible alcohol service

Ordering bar supplies

Highly reliable

Positive attitude

Pharmacy Technician, 09/2004 to Current

Rite Aid – Okemos, MI

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Effectively resolved insurance rejections and other billing issues. Managed drug and supply inventories.

Properly filled and dispensed an average of 250 prescriptions per day. Bar Manager / Bartender, 01/2010 to 03/2016

Fahrenheit Ultra Lounge – Lansing, MI

Set up bar for operation, obtained cash bank and stocked the service bar. Completed regular bar inventories and daily requisition sheets as requested. Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction. Regularly cleaned and sanitized the bar area, beer lockers, refrigeration and storage areas. Routinely checked identification of patrons purchasing alcoholic beverages. Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating. Managed payroll for an organization of 15 personnel. Bar Manager / Bartender, 05/2012 to 04/2014

Tini Bikini's Bar – Lansing, MI

Waited on multiple customers at the bar and throughout the bar area. Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for. Received beverage orders from wait staff and delivered beverages to guests. Maintained full knowledge of beverage lists and promotions. Managed strict beverage control to minimize waste. Set up glassware and liquor prior to events.

Managed payroll for an organization of 12 personnel. High School Diploma: 1997

Carson City Crystal - Carson City, MI

No Degree: Criminal Justice,

Montcalm Community College - Sidney, MI

Germaine Redding, Fahrenheit Ultra Lounge, 517-***-**** Rachel Toppings, Rite-Aid Pharmacy, 989-***-****

Terry Ranshaw, Stockyard BBQ, 517-***-****

Eldon McGraw, Lansing School District, 517-***-**** Arnold Matthews, Fahrenheit Ultra Lounge, 313-***-****

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