Help Desk/Hardware Specialist PC and Mobile

Robert BIBEY

***********@*****.***

Phone Number: 224-***-****

Hardware Specialist, PC and Handheld devices

Focused on meeting objectives and exceeding expectations with strong design aestheticOther technical experience includes Windows and Mac Installation and Upgrades, Apple iOS Extensive knowledge of all handheld and mobile device hardware and operating systems. Excellent Time management skills

Ability to quickly learn new software and hardware configurations and operation. Work Experience

Electronics Repair Specialist

United Camera and Binocular Repair

Elk Grove, IL

February 2015-April 2018

Identify and resolve equipment malfunctions, working with manufacturers or field representatives as necessary to procure replacement parts

Test electronics units, using standard test equipment, and analyze results to evaluate performance and determine need for adjustment

Adjust or replace defective or improperly functioning circuitry or electronics components, using hand tools or soldering iron

Assemble, test, or maintain circuitry or electronic components, according to engineering instructions, technical manuals, or knowledge of electronics, using hand or power tools

Perform preventative maintenance or calibration of equipment or systems

Maintain system logs or manuals to document testing or operation of equipment

Provide customer support and education, working with users to identify needs, determine sources of problems, or to provide information on product use

Procure parts and maintain inventory and related documentation

Research equipment or component needs, sources, competitive prices, delivery times, or ongoing operational costs

Provide user applications or engineering support or recommendations for new or existing equipment with regard to installation, upgrades, or enhancements

Maintain working knowledge of state-of-the-art tools or software by reading or attending conferences, workshops, or other training

Develop or upgrade preventative maintenance procedures for components, equipment, parts, or systems

Survey satellite receival sites for proper signal level or provide technical assistance in dish location or installation, transporting dishes as necessary

Getting Information

Making Decisions and Solving Problems

Communicating with Supervisors, Peers, or Subordinates

Updating and Using Relevant Knowledge

Organizing, Planning, and Prioritizing Work

Experience with: Desktop computers, Notebook computers, Personal computers, Power screwdrivers, Soldering equipment, Soldering stations, Wire cutters Education

Associate's Degree, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES SFCC Sedalia Mo

Sedalia, MO

Answer user inquiries regarding computer software or hardware operation to resolve problems

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications

Refer major hardware or software problems or defective products to vendors or technicians for service

Troubleshoot network or connectivity problems for users or user groups

Provide telephone support related to networking or connectivity issues

Interacting With Computers

Getting Information

Communicating with Supervisors, Peers, or Subordinates

Processing Information

Thinking Creatively

Scheduling Work and Activities

Training and Teaching Others

Experience with: Computer tool kits, Desktop computers, Help desk software, Laptop computers, Microsoft Windows, Screwdrivers

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