Computer Manager
Resume:
Raoul B Prophete
Mesa AZ *****
Cell: 480-***-****
*********@*****.***
Dear Hiring Manager,
My name is Raoul Prophete. I have been working with computer information system since 2001 when I joined the United States Marine Corps: since 1994 if you consider home computing. From those times I've gathered knowledge in the field of computer systems hardware and software and the practical application of the technology to suite needs.
I am very confident in my ability to derive the core issues on computer systems, weather stemming from software or from hardware. The ability to communicate found issues to technical and non-technical individuals comes in handy as well. This comes into play as well when educating company members about the computer systems.
Best of all I feel that I am more that approachable when it comes to answering questions as well as being able to ask questions myself. My willingness to learn new thing is for sure the reason why I've been able to learn so much since my first computer. Computer Information Systems is definitely a passion of mine.
I've got my eye on earning certifications for my field that would give me an edge in my carrier as well as just out of wanting to learn more about the subjects of the certification. I'm currently studying for the CompTIA A+ certification test with plans to move onto Network+, Security+, Linux+ and so on. Continued education is something I understand is needed to stay sharp within the tech field.
Self starting and being able to research issues without being constantly supervised are things I like to keep in the front of my mind; I'm not beyond Googling and issue or scouring forums for possible resolutions.
Thank you for your consideration,
Raoul Prophete
Raoul B Prophete Cell: 480-***-**** *********@*****.***
Objective: To further my IT knowledge, processes, and procedures in order to better assist in company infrastructure and internal computing capabilities.
Computer Skills:
Networking, TCP/IP
Software installation and Configuring
Hardware installation and Preventive Maintenance
Hard Drive Formatting and Maintenance
PC building from parts, including driver installation and configuration of Operating systems
Databases: MS-Access, MySQL
Operating Systems:
Windows (95-2000, XP, Vista, 7, 8, 10) Unix and Linux (Multiple Distros: Mint, #!, Ubuntu, ext)
Software:
MS-Visual Studio, Adobe Photoshop, MS-Office Suite
Relevant Experience:
Insight Global Inc. Chandler AZ: November 2016 – Present
Epos Technician, Update and Upgrade implementation
Member Epos team aiding in the implementation of updates back end systems and terminals
Member of the team that conducted the PDI conversion for the Flash Foods acquisition in Georgia
Remote support for in-store technicians during upgrades to back end systems and terminals
Iridium Satellite Communications Inc Chandler, AZ: November 2015 – August 2016
NOC Operations
Responsible for monitoring systems activity and responding to alarms and notices about health of said systems and servers
Resolved service interruptions, hardware failures, and system maintenance requests
Resolved tickets received by any of our service systems within a timely manner per procedures
Device Savers Inc. Tampa, FL: April 2014 - June 2015
Electronic Repair Technician, PC Repair Technician, Cell Phone Repair Technician
Mobile device repair; digitizer/LCD replacement, button and port replacement, Data recovery
Device consulting and education on digital devices; pros/cons, usage, pricing, maintenance
PC repair and Maintenance; troubleshooting, repair, and/or upgrade options
Asap Inc. Mesa, AZ: February 2013 - February 2014
Tier II Technical Support
Responsible for investigating Internet and PC issues of inbound business contracts
Maintain detailed technical notes for every trouble ticket
Coordinated with departments and field technician to resolve physical and digital issues
Educated business and residential contacts on use and maintenance of computers, operating system and Internet
Used remote access to systems and equipment for direct troubleshooting and resolutions
Education: Mesa Community College
Computer Information Systems, Intro to Human Communication, Public Speaking, Visual Basic
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