******@*****.*** ***** Wilshire Dr. 915-***-****
OBJECTIVES
To obtain employment that is challenging to me and to benefit my employer and the community through effective use of my skills and cooperative nature in an administrative position.
SKILLS
Extensive customer service experience
Strong organizational and prioritization skills
Ability to establish rapport with clients
Able to go above and beyond for customer satisfaction
Strong interpersonal skills
Ability to work independently
Team player mindset
Ability to resolve conflict and customer issues Bilingual English/Spanish
EDUCATION
Irvin High School
1984 High School Diploma
El Paso Community College
1996-1999 *Dean’s List
EXPERIENCE
El Paso Independent School District Newman Elementary School El Paso, Texas Pre-K Paraprofessional 2000-2017
Assists the teacher with the instruction and concept development of children in their first language.
Provides individual and group follow-up and reinforcement activities as directed by the teacher. Models good oral language.
Interacts with children at learning centers.
Reinforces the teacher’s discipline plan and helps maintain a comfortable learning environment.
Help orient new students to the school and class
Helps the teacher prepare learning materials, bulletin boards and learning centers.
Assists teacher in monitoring students’ behavior.
Assists substitute teachers.
Assists in supervising arrival, departure, lunchroom behavior, and playground activities.
Duplicates materials for classroom use.
Operates audio-visual equipment.
Assists teacher in maintenance of cleanliness and orderliness of classroom.
El Paso Independent School District Newman Elementary School El Paso, Texas CEP Nutrition Clerk/Campus Clerk 2000-2017
Operates the cash terminal in cafeteria during breakfast and lunch.
Reviews trays to ensure that a reimbursable meal is taken.
Ensures that counted cash receipts balance with computer records for each meal.
Collects, sorts and returns student identification cards to elementary homeroom teachers.
Assists cafeteria manager with promotional activities.
Communicates with students, parents, and customers appropriately to maintain good customer relations.
Inputs data into computer system and runs programmed reports as directed.
Answers telephone, direct calls, takes messages.
Sorts and distributes office mail.
EL Paso Independent School District Terrace Hills Middle School El Paso Texas
Campus Clerk/Special Education Aide 2000-2005
Communicates with students, parents, and customers appropriately to maintain good customer relations.
Assists with kitchen duties during down time including but not limited to wiping tables, taking out/ storing milk and/or juice, helping with dropped trays, replenishing condiments and utensil packets, refilling the student water containers when needed.
Performs tasks related to the preparation and serving of food such as: a) Portioning fruit, salsa, vegetables, peanut butter, jelly, etc. b) sandwich/sack lunch preparation
Cleans food preparation area.
Follows directions and established procedures to properly care for food, equipment, or supplies while meeting high standards of cleanliness, health, and safety standards.
Exercises care to avoid injury by operating tools and equipment according to prescribed safety standards.
Assists manager with inventory, (counting, entering, depleting, etc.)
Assists manager in completing production records.
Assists manager when ordering and receiving food/merchandise.
Processes correspondence, reports and various other documents.
Maintains an established filing system preparing files, placing documents in the appropriate files, and by pulling files as directed.
I helped with special needs students to learn activities, changed their soiled diaper, wheeled them outside for P.E. and lunch. I had to feed lunch in mouth if needed. I was also trained to administer medication on time if they had to take it. I had to log medication the time it was given and if no show.
El Paso Community College El Paso, Texas
Computer Lab Assistant March 1999- May 1999
Assisted students with questions or concerns
Taught students how to use certain programs and homework
Answered a multi-line telephone, as well as directed phone calls
Typed, filed, and available for other assigned duties
Private Industry Council, Inc. El Paso, Texas
Data Entry Clerk June 1998- August 1998
Keyed in student’s employment applications into database utilizing Microsoft Office.
Answered an 8-line phone and transferred calls
Filed
Ran errands
Assister in other duties assigned
Go Direct Mailing Services El Paso, Texas
Data Entry Clerk March 1996- October 1998
Created designed letter and envelopes utilizing an in-house program for various companies
Answered phone calls, took messages, and transferred calls
Sorted and assembled mail according to postal regulations
National TV & Appliances El Paso, Texas
Secretary May 1997- July 1997
Typed
Filed
Answered phones
Posted invoices
Bookkeeping
Provided great customer service
Data Mark, Inc. El Paso, Texas
Data Entry Clerk February 1991- April 1996
Entered air bills
Keyed in information into special software for several companies (Airbourne, MBNA, Capital One)
Towne Services Moving & Storage Co. El Paso, Texas
Secretary May1991- October 1995
Typed government bill of landing form for military personal
Filed and copied forms
Prepared individual files
Prepared payroll/timecards/quarterly reports
Proofread drivers log
Answered telephone/messages
Ran errands
Maintained and sorted mail
Performed other duties as assigned
Hardie Irrigation El Paso, Texas
Machine Operator May 1985- August 1988
Produced plastic parts
Trimmed, drilled, tested parts
Collected and boxed parts