Security Officer Customer Service
Resume:
EDUCATION
Bachelor’s Degree, Information Systems Technology Towson University, Towson, MD May 2018
Related Classes
Cyber Security Risk Management
Information system Security
Fundamentals of computer networking
Fundamentals of web technology
Human computer interaction
Data and information Management
Fundamentals of system Management
Systems Administration and Maintenance
Legal and policy issue in technology
TECHNICAL SKILLS
• Languages: Java C++ HTML Ruby
• Tools and Software: Dreamweaver Photoshop Office 365 Sharepoint
• MS Project
• Windows OS Linus OS
• Wireshark
• WordPress
SUMMARY OF QUALIFICATIONS
1+ years of experience in system support and network configuration
2+ years of experience in troubleshooting and configuring various computer hardware and software programs
Skilled in management of proxies, DNS, DHCP, load balancers, firewall administration, and VPN gateways.
Excellent logical and physical network diagramming skills w/a deep understanding of network layer 2 and layer 3
Experience creating, updating, and maintaining ticket activity, clearly defining the issue and proposing the next steps
EXPERIENCE
Help Desk Support Analyst,
TOWSON UNIVERSITY Towson, MD 09/2015 – 06/2017
Proficient troubleshooting of O365 suite, Outlook, SharePoint, and Skype
Hardware troubleshooting to determine reasons for system performance issues
Assist with network connectivity experience, especially Wi-Fi
Understand and troubleshoot Windows 7/10
Provide technical support, assistance and follow up for issues and inquiries related to software, hardware, and systems
Resolve technical problems with local area networks (LAN), wide area networks (WAN) and other systems
Install computer peripherals for users
Mercy Medical Center
BALTIMORE, MD
INVENTORY COORDINATOR, (2008-2013)
Provides excellent customer service via phones, and in person
Knowledge of meditech and Outlook
Functions as an essential team member in maintaining inventories of a range of sizes
Swiftly and accurately fills and delivers requisitions throughout the hospital/prepares them for offsite
Competently troubleshoots and prioritizes if obstacles or multiple needs arise at once
Keeps an organized and clean work area, does not allow products to expire on the shelves
Communicates well with coworkers and management to keep stock levels appropriate
MILITARY HISTORY
United States Army Reserves, (2012 - Present)
400th MP BN
Fort Meade MD
MOS (92Y) unit supply specialist
Supervises upkeep and maintenance of all Army supplies and equipment
Receive, inspect, inventory, load/unload, store, issue and deliver supplies and equipment
Maintain automated supply system for accounting of organizational and installation supplies and equipment.
Issue and receive small arms.
Secure and control weapons and ammunition in security areas
Schedule and perform preventive and organizational maintenance on weapons
Operate unit level computers.
Inspects completed work for accuracy and compliance with established procedures.
Reviews and annotates changes to unit material condition status report.
Post transactions to organizational and installation property books and supporting transaction file
Determines method of obtaining relief from responsibility for lost, damaged and destroyed supply items.
Trellis Services
Sparks MD
In Home Autism Instructor (2015- Present)
As Trellis autism instructor, I work under the supervision of an experienced Case Managers and gain experience using the principles of Applied Behavior Analysis. Provide one-on-one support with community independence, daily living and recreation/leisure
Dunbar Security Services
Hunt Valley MD
Security Officer (Present)
Work as the overnight security officer at the Lakehouse Apartment in Columbia, MD
Patrol resident garage and the outside perimeter hourly and record and report any unusual activities.
Rotate between the BWI car rental location patrolling the car lot hour and making sure people are safe
HONOR AND AWARDS
U.S Army Achievement Award
Employee of the Month
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