EDUCATION

Bachelor’s Degree, Information Systems Technology Towson University, Towson, MD May 2018

Related Classes

Cyber Security Risk Management

Information system Security

Fundamentals of computer networking

Fundamentals of web technology

Human computer interaction

Data and information Management

Fundamentals of system Management

Systems Administration and Maintenance

Legal and policy issue in technology

TECHNICAL SKILLS

• Languages: Java C++ HTML Ruby

• Tools and Software: Dreamweaver Photoshop Office 365 Sharepoint

• MS Project

• Windows OS Linus OS

• Wireshark

• WordPress

SUMMARY OF QUALIFICATIONS

1+ years of experience in system support and network configuration

2+ years of experience in troubleshooting and configuring various computer hardware and software programs

Skilled in management of proxies, DNS, DHCP, load balancers, firewall administration, and VPN gateways.

Excellent logical and physical network diagramming skills w/a deep understanding of network layer 2 and layer 3

Experience creating, updating, and maintaining ticket activity, clearly defining the issue and proposing the next steps

EXPERIENCE

Help Desk Support Analyst,

TOWSON UNIVERSITY Towson, MD 09/2015 – 06/2017

Proficient troubleshooting of O365 suite, Outlook, SharePoint, and Skype

Hardware troubleshooting to determine reasons for system performance issues

Assist with network connectivity experience, especially Wi-Fi

Understand and troubleshoot Windows 7/10

Provide technical support, assistance and follow up for issues and inquiries related to software, hardware, and systems

Resolve technical problems with local area networks (LAN), wide area networks (WAN) and other systems

Install computer peripherals for users

Mercy Medical Center

BALTIMORE, MD

INVENTORY COORDINATOR, (2008-2013)

Provides excellent customer service via phones, and in person

Knowledge of meditech and Outlook

Functions as an essential team member in maintaining inventories of a range of sizes

Swiftly and accurately fills and delivers requisitions throughout the hospital/prepares them for offsite

Competently troubleshoots and prioritizes if obstacles or multiple needs arise at once

Keeps an organized and clean work area, does not allow products to expire on the shelves

Communicates well with coworkers and management to keep stock levels appropriate

MILITARY HISTORY

United States Army Reserves, (2012 - Present)

400th MP BN

Fort Meade MD

MOS (92Y) unit supply specialist

Supervises upkeep and maintenance of all Army supplies and equipment

Receive, inspect, inventory, load/unload, store, issue and deliver supplies and equipment

Maintain automated supply system for accounting of organizational and installation supplies and equipment.

Issue and receive small arms.

Secure and control weapons and ammunition in security areas

Schedule and perform preventive and organizational maintenance on weapons

Operate unit level computers.

Inspects completed work for accuracy and compliance with established procedures.

Reviews and annotates changes to unit material condition status report.

Post transactions to organizational and installation property books and supporting transaction file

Determines method of obtaining relief from responsibility for lost, damaged and destroyed supply items.

Trellis Services

Sparks MD

In Home Autism Instructor (2015- Present)

As Trellis autism instructor, I work under the supervision of an experienced Case Managers and gain experience using the principles of Applied Behavior Analysis. Provide one-on-one support with community independence, daily living and recreation/leisure

Dunbar Security Services

Hunt Valley MD

Security Officer (Present)

Work as the overnight security officer at the Lakehouse Apartment in Columbia, MD

Patrol resident garage and the outside perimeter hourly and record and report any unusual activities.

Rotate between the BWI car rental location patrolling the car lot hour and making sure people are safe

HONOR AND AWARDS

U.S Army Achievement Award

Employee of the Month

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