Sales Representative Customer Service

Steven A. Lillard

615-***-**** **********@*****.***

Education

Masters of Professional Studies in Health Administration May 2017 Tennessee Tech University

Bachelors of Exercise Science May 2015 Tennessee Tech University

Experience

Access Specialist I October 2017-Current

Vanderbilt University Medical Hospital Nashville, Tennessee

Investigate and resolve all insurance claims.

Medical appointment scheduling.

Maintain accurate and complete patient medical and insurance information.

Mentoring and training coworkers on how to use multiple software and medical systems.

Historian & Fundraising Coordinator November 2014-May 2017

Omega Psi Phi Fraternity Incorporated Cookeville, Tennessee

Recorded and organized all chapter history and records.

Chapter Liaison with International Headquarters.

Coordinated and directed volunteers for community service and fundraising events.

Marketing Coordinator & Sales Representative May 2017-November 2017

Title Boxing Club Nashville, Tennessee

Created marketing and promotional material for the gym.

Coordinated membership drives and programs to attract new clientele.

Customer service and additional administrative tasks, as required.

Health Informatics Researcher (Internship) August 2016-January 2017

Cookeville Regional Medical Hospital Cookeville, Tennessee

Researched, shadowed, and attended meetings.

Graduate Assistant Coach August 2016-January 2017

Tennessee Tech University Athletic Department Cookeville, Tennessee

Coached a Collegiate football team.

Made depth charts for the team.

Analyzed game and practice film to identify opportunities for improvement.

Strength and Conditioning Instructor (Internship) August 2014-January 2015

Tennessee Tech University Athletic Performance Center Cookeville, Tennessee

Customized and created fitness plans for various clients.

A personal trainer.

Football Student-Athlete August 2012-August 2016

Tennessee Tech University Athletic Department Cookeville, Tennessee

Dedicated 35+ hours per week to training, practice, meetings, travel and competition.

Skills

Proficient with using Microsoft Office: Word, Excel, Outlook, & PowerPoint.

Proficient with using Epic® software.

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