Customer Service Representative
Resume:
DENYSE S KANAYO
ABILENE, TX ***03
Career Objectives
To succeed in an environment of growth and excellence. and earn a job which provides me job satisfaction and self development and help me achieve personal as well as organizational goals. Summary of Qualifications
As customer service representative I am typically good at listening, and have great communication and interpersonal skills.This may include providing information about a product, dealing with concerns and questions, reviewing customer accounts.
Work History
THE TORO COMPANY, Abilene, Texas
CUSTOMER SERV REP Jun 12, 2017 - Oct 30, 2017
-Performed duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge.
-Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
-Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
-Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Teleperformance, ABILENE, Texas
Customer Service Jan 23, 2017 - Apr 18, 2017
Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Checked to ensure that appropriate changes were made to resolve customers' problems. Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Referred unresolved customer grievances to designated departments for further investigation. Determined charges for services requested, collect deposits or payments, or arrange for billing. Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Solicited sales of new or additional services or products. Ordered tests that could determine the causes of product malfunctions. Obtained and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. The Beehive Restaurant, ABILENE, Texas
Waitress Mar 18, 2015 - May 22, 2016
Checked with customers to ensure that they are enjoying their meals and take action to correct any problems. Collected payments from customers.
Prepared checks that itemize and total meal costs and sales taxes. Presented menus to patrons and answer questions about menu items, making recommendations upon request. Cleaned tables or counters after patrons have finished dining. Prepared hot, cold, and mixed drinks for patrons, and chill bottles of wine. Rolled silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. Informed customers of daily specials.
Stocked service areas with supplies such as coffee, food, tableware, and linens Education
Cisco College, Abilene, Texas
Associates Degree
Major: Accounting and Finance
GPA: 3.5
Abilene High School, Abilene, Texas
High School Diploma/GED
Computer Skills
Typing Speed: 35 Words Per Minute
• Apple or Macintosh Computers
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Networking or Lan Software (Cisco, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Presentation Software (PowerPoint, Flash, etc)
• Spreadsheet Software (Calc, Excel, etc)
• Word Processing Software (Word, WordPerfect, etc) Language Skills
English - Excellent ( Read Write Speak )
Driver's License
Class C - Standard Driver's License
References
Nariman Esfandiary
Manajor
The Beehive Restaurant
Fred White
Doctor
Hedricks Medical Center
Kristen Brudwell
Youth Director
First Central Presbyterian Churh
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