Engineer Field Service

Norman C. Butler

Raleigh, NC ***** ***. ***.**** ******.*.******@*****.***

Understands all network technologies, designs and product offerings. Responsible for the delivery of high quality off-air and digital transport programming. Utilizing, maintaining and installing a multitude of optical and electrical interfaces including but not limited to coaxial cable, microwave, fiber optic transmission. TECHNICAL QUALIFICATIONS

OTDR, Optical Spectrum Analyzer, Fiber Light Identifier, Cat5, Cat6, Transport technologies: Sonet, IP Networking, Tech Tronix, HP Analyzer, DSAM Meter, Trevini MT 40/50, Avatron Meter, SM 120 Meter, MPEG Analyzer PROFESSIONAL EXPERIENCE

ENGINEER II, INSIDE PLANT- CHARTER COMMUNICATIONS, NY 5/2017- present

● Troubleshoots video outages and identifies source of HFC network issues

● Performs network problem resolution and takes corrective actions to resolve

● Ensures all cabling, equipment installation, power and cooling is in compliance with company specifications.

● Performs root cause analysis of all equipment associated with the Head End and Hubs

● Monitors headend environment and coordinates with HVAC vendors to maintain proper system operation

● Test and maintain backup power systems to include generators, uninterruptible power supplies and DC Plant

● Demonstrates critical knowledge of HFC plant and installation of CMTS chassis. Completing all fiber and ethernet wiring to ASR and Terminal Server

● Rack equipment for new node builds; install all coax and fiber cabling to MUX’s and LGX

● Identifies and installs various optics related to switch and routing equipment

● Proficient in the use of all relevant test equipment including spectrum analysers, Multimeter/ voltage test equipment, Ethernet test equipment

● Familiar with Juniper and Alcatel Routers, SFP’s, XFP’s and 10 channel Mux for commercial installations and troubleshooting

ADVANCED HEADEND TECHNICIAN - CABLEVISION, NY 2000 - 2017

● Responsible for repairing and maintaining analog and high definition digital video/data at master head end

● Performed monthly maintenance to multiple hub sites, ensuring quality continuity from master transmission point.

● Racked equipment for new node builds; installed all coax and fiber cabling

● Worked with fiber and Outside Plant to activate nodes during maintenance windows

● Provided technical support and updates to various internal departments to resolve outages

● Installed and serviced various types of Satellite dishes and receivers.

● Installed, wired and configured DCM’s (Digital Services) and NSG’s (VOD Services)

● Successfully completed training /exams progressing from an entry level Grade 12 progressing to Grade 17. FIELD SERVICE TECHNICIAN - CABLEVISION 1995-2000

● Completed residential installation of network cable

● Performed service upgrades and relocations as well as troubleshooting and repair of existing line problems

● Ran network cable from exterior portions of homes using ladders and or bucket trucks.

● Installed necessary outlets and drilled unobtrusive holes for running lines

● Tested and activated service

References available upon request.

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