Desktop Support/IT Administrator

SKYLER

CHAMP

C O N T A C T M E:

252-***-****

*******@***********.***

Raleigh, NC 27614

S K I L L S:

Operating Systems:

Windows XP

Windows Vista

Windows 7, 8, 10

Server 2008 R2, 2012,2016

Networking:

TCP/IP LAN

Cisco Routing & Switching CLI

Extreme Networks/Enterasys -

EOS CLI

Wireshark

Endpoint Security:

Windows Defender

Check Point Endpoint Security

Sophos Endpoint Protection

OS Deployment:

MDT/WDS

CloneZilla

Application/Server Tools:

Active Directory

DNS

DHCP

WSUS

PDQ Inventory & Deploy

Office 365, Visio

Security Info. & Event

Management:

Snare Server

Nessus Vulnerability Scanner

Scripting:

PowerShell

E X P E R I E N C E:

IT Administrator

Wilcox Industries, Newington, NH July 2017 April 2018

Implemented Microsoft Deployment Toolkit/Windows Deployment Services server to reduce PC deployment times

Deployed PRTG Syslog receiver for monitoring of network devices

Implemented use of PowerShell to automate user creation and management in Active Directory

Audited Windows desktops and servers and implement solutions to maintain NIST 800-171 compliance

Managed configuration and deployment of Check Point Endpoint Security

Managed Windows updates for production servers and employee workstations

Maintained asset tracking and desktop application updates and version control through PDQ Inventory and Deploy

Designed proposals for networking hardware lifecycle management and maintenance schedule

Documented processes, solutions, and department information in Microsoft OneNote and Request Tracker

Desktop Support Technician (Contract)

Measured Progress, Dover NH Feb 2017 April 2017

Responded to, and created, IT support tickets and documented solutions using Service Now

Deployed and supported PCs and locally-attached and networked printers

Reimaged PCs and Laptops using MDT

Maintained documentation of on-site inventory

IT Work-Study

Great Bay Community College, Newington NH Aug 2016 Dec 2016

Managed operating system and application updates through Deep Freeze restore states

Inventoried department PCs and specifications for lifecycle management

Prepared, captured, and deployed Lab PC images using CloneZilla Computer Technician

NCS Global, Rochester, NH June 2016 Aug 2016

Triaged incoming PCs, servers, and networking equipment for disposal or refurbishment

Performed diagnostic testing to determine refurbishment needs

Data entry of part specifications, quality, and serial numbers E D U C A T I O N:

Great Bay Community College, Newington, NH Dec 2016

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