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Customer Service Technician

Location:
Commerce Township, Michigan, 48382, United States
Posted:
May 29, 2018

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Resume:

John Glannan

248-***-****

**** ****** **** **., ******** Twp., MI 48382 ac5n1v@r.postjobfree.com

Professional Engineering Technician and Lab Supervisor

Automotive Technology and Analysis

Proven and experienced Laboratory Supervisor with extensive technical expertise.

Successful Test Laboratory Supervisor with demonstrated abilities to lead projects while maintaining compliance to corporate directives and engineering standards

Skilled in negotiation, scheduling and exemplary customer service, both internal and external customers

Intuitive problem-solver driving accurate solutions.

Effective communicator with demonstrated capacity to efficiently identify client needs in successful support of overall project goals and objectives.

Noted for performance excellence.

Technical Expertise

Hyge Test Actuator Sled

AutoLab Software

ECE R-44

Kistler Data System and Evaluation Software

ECE R-16

FMVSS 208

FMVSS 213

Vision Research Phantom 4 & 5

Vision Research Miro 3

IST Servo Sled

Professional Experience and Achievements

Takata

Test Laboratory Supervisor, 2008-2018

Hyge Sled Technician 1992-2008

GM Proving Grounds

Hyge sled and full-scale barrier prep technician 1988-1992

Expert in Hyge and other crash simulator set-up and testing.

Modeled and refined the segmented crash pulse pin system currently available through Hyge, Inc.

Knowledgeable and experienced in working with seatbelts, airbags, fabrication, testing, design and fabrication of test methods, machining, welding.

FMVSS 208, FMVSS 213, ECE R-16, ECE R-44.

Adept in ISO 9000 and A2LA certification systems.

Experienced-Mill, Drill, all cutting tools, all hand tools, MIG weld, TIG weld, ARC weld, Plasma cut.

High speed video cameras. Vision Research Phantom 4 & 5, Vision Research Miro 3, IDT.

Proficient with data acquisition. Kistler System and Evaluation Software.

Highly skilled in AutoLab software

Worked directly with UMTRI and TARDEC on conceptual seatbelts and airbags for ground vehicle occupant protection

Education

ASSOCIATES DEGREE - MAY 1985 - DENVER AUTOMOTIVE AND DIESEL COLLEGE

Occupational Studies Automotive Technology - Major: Automotive and Diesel Repair

Oakland Community College: Mechanical Drafting



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