Customer Service Technician
Resume:
John Glannan
**** ****** **** **., ******** Twp., MI 48382 ***-*-**@*******.***
Professional Engineering Technician and Lab Supervisor
Automotive Technology and Analysis
Proven and experienced Laboratory Supervisor with extensive technical expertise.
Successful Test Laboratory Supervisor with demonstrated abilities to lead projects while maintaining compliance to corporate directives and engineering standards
Skilled in negotiation, scheduling and exemplary customer service, both internal and external customers
Intuitive problem-solver driving accurate solutions.
Effective communicator with demonstrated capacity to efficiently identify client needs in successful support of overall project goals and objectives.
Noted for performance excellence.
Technical Expertise
Hyge Test Actuator Sled
AutoLab Software
ECE R-44
Kistler Data System and Evaluation Software
ECE R-16
FMVSS 208
FMVSS 213
Vision Research Phantom 4 & 5
Vision Research Miro 3
IST Servo Sled
Professional Experience and Achievements
Takata
Test Laboratory Supervisor, 2008-2018
Hyge Sled Technician 1992-2008
GM Proving Grounds
Hyge sled and full-scale barrier prep technician 1988-1992
Expert in Hyge and other crash simulator set-up and testing.
Modeled and refined the segmented crash pulse pin system currently available through Hyge, Inc.
Knowledgeable and experienced in working with seatbelts, airbags, fabrication, testing, design and fabrication of test methods, machining, welding.
FMVSS 208, FMVSS 213, ECE R-16, ECE R-44.
Adept in ISO 9000 and A2LA certification systems.
Experienced-Mill, Drill, all cutting tools, all hand tools, MIG weld, TIG weld, ARC weld, Plasma cut.
High speed video cameras. Vision Research Phantom 4 & 5, Vision Research Miro 3, IDT.
Proficient with data acquisition. Kistler System and Evaluation Software.
Highly skilled in AutoLab software
Worked directly with UMTRI and TARDEC on conceptual seatbelts and airbags for ground vehicle occupant protection
Education
ASSOCIATES DEGREE - MAY 1985 - DENVER AUTOMOTIVE AND DIESEL COLLEGE
Occupational Studies Automotive Technology - Major: Automotive and Diesel Repair
Oakland Community College: Mechanical Drafting
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