Entry Level with BS in Criminal Justice Administration
Resume:
Ursula Thornton
**** ******* ****, ************, ******** 21133
***************@*****.***
WORK HISTORY
Certified Clinical Hemodialysis Technician-Preceptor April 1993-current
• The preceptor is a knowledgeable and experienced staff member who works with new employees to orient him/her to the clinical aspects of hemodialysis under the direction of the education department.
• He/she acts as a role model for new employees by setting examples of appreciate behavior, work ethics and attitudes towards patients, co-workers, supervisors and the company
• The preceptor is a resource person should problems arise in the clinical area. An employee who is willing to accept the responsibilities as stated knowledge, skills attitude to mentor all employees may fill the role of being a leader
• Follows schedule established by the education department to ensure that information presented in theory class is applied in the clinical setting
• Seeks opportunities for trainee to observe situations requiring knowledge of special procedures such as blood leaks, lines and dialyzer changes, infiltration, etc.
• Observes assesses and documents trainee’s proficiency at essential tasks that will allow the new employee to function effectively in the dialysis unit
• Provide feedback about new employee progress to the clinical manager and the educational department using elevation tools and direct communication
Educational and Training
Wolf Security Professional Services (as needed) February 2016-2017
• Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel
• Documentation employees job performance, job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• Works with clients and customers who use or receive the services or products that your work unit produces
• Performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures
• Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information
• Observe employees of theft /documentation and call reports to supervisor at the end of shift on a daily basis
• Prepares logs or reports as required for site; writes or types reports or enters information in a computer using standard grammar; inspects security control logs
Jewish Community Center/Guest Services (on call) December 2014-January 2018
• Providing complex administrative, clerical and office support, updating and retrieving information stored in files and databases; maintaining calendars and scheduling appointments; monitoring and updating time, providing guidance for student office assistants; serving as a liaison between various departments; screening and distributing incoming mail and telephone calls; scheduling and coordinating meetings and appointments; assisting students with routine requests and other duties as assigned.
• Customer Service/Communication Skills: Guest service representatives talk, listen and help resolved conflicts with customers. Communicator listen effectively to find the root cause of issues, and communicate clearly and in a friendly way to solve the issue and keep the customer happy
• Patience- Deal with confused or irate customers or call security. Having patience, stay polite, in stressful situations; Accommodate and listen to guests and help with their requests
• Proactively and accurately respond to client needs
• Problem-Solving Skills-Solve customer issues, sometimes without seeing the actual problem first hand. Being able to problem solve with a customer
• Provide assistance to member services in order to acquire new members and retain existing members
• Serves as a liaison between members and staff by communicating member concerns to proper supervisor.
• Maintains organization of front desk supplies and paperwork. Ensures desk is properly stocked with applications, membership folders and schedules. Responsible for keeping desk area clean.
• Participates in departmental and agency training, staff training meetings, committees and special events.
• Maintain and enforces agency policies and procedures.
• Consistently offer the highest level of personalized member services while maintain a positive enthusiastic, and helpful attitude
• Perform other duties as required or directed by member and guest services director
Core Competencies
Strong client relations Exceptional communication skills
Training development aptitude Utilize processes and procedures
Resilient Adaptable
Multiple task Creative problem solver
Motivated Well-organized
Education
• B.S. Criminal Justice Administration- University of Phoenix-Graduated-10/2014
• A.A. Psychology Human Service- University of Phoenix- Graduated-6/2011
• High School Diploma- Edmondson/Westside High School-Graduated-6/1989
• Certified Nursing/Hemodialysis Technician
• Medical Terminology
• CPR/First Aid Certification
• Security Guard Card Maryland/Maryland Gun Permit
• Transportation Worker Identification (TWIC)
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