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Customer Service Representative

Location:
Columbus, Ohio, United States
Salary:
31,000
Posted:
May 27, 2018

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Resume:

DAI’ZHANE

SHELLOW

**** ******* **.,

Reynoldsburg, OH 43068

614-***-****

ac5mxx@r.postjobfree.com

OBJECTIVE

Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

EDUCATION

Bachelors of Arts Organizational Psychology Post University

AUGUST 2017 – CURRENT

GPA: 3.4/4.0

Minor: Human Services

EXPERIENCE

Customer Service Representative Williams-Sonoma

NOVEMBER 2017 - CURRENT

Serve as first point of contact to respond professionally and courteously to general and routine customer inquiries, requests, and complaints.

Research and respond effectively to ensure appropriate changes were made to resolve customers’ problems.

Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions that were taken.

Travel Consultant Affinion Group

OCTOBER 2016 – JULY 2017

Addressed passengers' concerns about delayed and canceled flights and resolved the issue.

Provided superior customer experience by ensuring all travel needs were met by booking flights, hotels, rental cars, and activities.

Processed credit card payments rapidly and accurately.

Customer Service Representative Fiserv Incorporated

April 2016 – October 2016

Provided fraud services for 8,000 banks including customer service for bank patrons.

Provided customer solutions when possible debit or credit card fraud occurred.

Discovered quick and accurate solutions to customers inquires.

Sales Representative Safelite Auto Glass

MARCH 2014 – SEPTEMBER 2015

Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.

Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Retail Associate Hollister Co.

OCTOBER 2012 – SEPTEMBER 2013

Explained information about the quality, value, and style of products to influence customer buying decisions.

Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Guided customers in choosing items that reflected personal style and shape.

SKILLS

SalesForce Knowledge

Proficient with Microsoft Office

Skilled in call center operations

Quick learner

Customer-focused

Creative problem solver



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