Desktop Support Engineer

Kalikaprasad R Chauhan

ADD:Shiv Shakti Society, Rahul Nagar,

ParkSite,Vikhroli (W), Mumbai: 400079

Mobile No. - 865-***-****

E–Mail: ********.**@*****.***

OBJECTIVES:

Intend to work in a dynamic and challenging environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging & creative environment.

PROFESSIONAL COURSES:

JCHNE (Jetking certified Hardware and Networking Engineer)

[Course included Ms-Office, Operating System, Hardware, Linux, MCSA and CCNA]

PROFESSIONAL EXPERIENCE:

I.Organization : Apex Services

Duration : March 2016 to Till Date.

Designation : Desktop Support Engineer L2

Job Profile : Desktop Support on behalf of Wipro Infotech at IIFL (Thane)

Total Experience : 2 years 1 month

Job Responsibilities:

Responsible for installing computer hardware & software including support on Windows XP, Windows 7, 8, and Windows 10.

Assembling of machines and related peripherals.

Provide investigation, diagnosis, resolution and recovery for hardware/software problems related to workstations.

Managed service requests, software installations, new computer setups, upgrades, etc.

PC and Network troubleshooting in a large network environment.

Managing Anti-virus and Microsoft patch update on all Clients PCs.

Installation of Operating systems (Windows XP, 7,8 and 10).

Network troubleshooting and maintaining of LAN.

Installation and Configuration of Microsoft Outlook 2003, 2007, 2010, 2013 & Outlook 2016.

Handling LAN printer and local printer.

Proxy problem resolved the desktop.

Any type of printer install.

All Windows update the system.

EDUCATIONAL EXPERIENCE:

TYBA from Veer Bahadur Singh Purvanchal University, Jaunpur – 2013

HSC from Mata Chandra Devi Inter College (Allahabad Board, UP) - 2010

SSC from Mata Chandra Devi Inter College (Allahabad Board, UP) - 2008

PERSONAL DETAILS:

Full Name : Kalikaprasad Ramashray Chauhan

Date of Birth : 24 June 1990

Gender : Male

Marital Status : Married.

Languages Known : English, Hindi and Marathi

PERSONAL STRENGTH:

Leadership skills, Self-confidence, Optimism and Hard working.

DECLARATION:

I hereby declare that all the details furnished above are true to the best of my knowledge and belief.

(Kalikaprasad R Chauhan)

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