Customer Service Manager

GLORIA BEAU

Professional Summary

Customer service, oriented skilled with greeting patients, scheduling appointments and preparing patient charts. Enjoys working in a in a fast-paced environment. Very enthusiastic with excellent people skills and dedicated work ethic. Looking to use my current and previous skills in customer service for a receptionist position

Skills

Independent judgement and decision making Patient/family focused

Some Microsoft Word and Excel knowledge Enjoy working with the public

Organized calendar management Promotes positive behavior

Excellent Telecommunications skills Ability to handle a multi-line phone system

Ability to multi-task Excellent time management skills

Work History

Optician 08/2016 to 05/2018

Dupont Vision Center – Fort Wayne, IN

Self-directed with astute judgement skills

High level of personal accountability

Accurately recorded and reported exam test results according to established procedures

Reviewed documentation for compliance with requirements and accuracy of information

Managed various general office duties such as answering multiple telephone lines and completing insurance forms

Document patient information obtained from interviews

Evaluated patient care needs and maintained patient flow

Adjusted and dispensed eye wear to patients

Work with sales representatives on new frames for the office

Optician 02/2013 to 08/2016

St. Joe Vision – Fort Wayne, IN

Identified process improvements in the day-to-day functioning of the department

Self Directed and the ability to multi-task to keep the flow of the office going

Managed various general office duties such as answering multiple telephone lines and completing insurance forms

Instructed patients and family members on proper cleaning instructions for lenses

Documented patient information obtained from interviews

Assisted in resolving and satisfying client requests and internal operational issues

Adjusted and dispensed all eye wear

Back-up technician during the eye exam

Manager

Longe Optical – Fort Wayne, IN 10/2012 to 01/2013

Responsible for the nightly deposit

Controlled inventory

Verified insurance

Responsible for all customer relations

Used to backfill position until new manager started

Optician

Generations Family Eye care – Fort Wayne, IN 02/2012 to 10/2012

First point of contact for new patients

Adjusted and dispensed eye wear

Back-up receptionist during lunch and breaks

Document exam results in patient file

Optician

Hockemeyer Family Eye Care – New Haven, IN 06/2008 to 02/2012

Performed initial client assessment and analyzed patient needs

Fitted patients with new eye ware

Documented eye exam results in patient file

Worked with sales representatives on new frame and contact orders

Back-up for front desk receptionist during lunch and break

Back-up technicians in the starting of the exam

Education

High School Diploma:

Northrop High School – Fort Wayne, IN

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