help desk analyst

Kevan J. Wheatley

254-***-**** *************@*****.***

SUMMARY

Well-trained IT Technician seeks a position in Help Desk Services with a company that provides a path for career growth.

Excellent technical, troubleshooting, and communication skills – able to work effectively with non-technical end users.

Flexible fast-learner who adapts quickly to new challenges, works well in a team setting, and can be counted on to attain desired results.

Technical skills include:

Operating Systems: Windows 7/10, Ubuntu, Windows Server 2008, and Windows Server 2012

Applications: Nessus, MBSA, Backup Exec, Malwarebytes, Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook)

Possess a working knowledge of JAVA 1 and SQL Server.

EDUCATION

Pursuing a Bachelor of Science degree in Computer Science and have completed approximately 70 semester hours of undergraduate courses from The University of Texas at San Antonio.

Associate of Applied Science in Network Security Technology, Texas State Technical College, Waco, Texas, Summer 2015.

Associate of Applied Science in Computer Networking & Systems Administration, Texas State Technical College, Waco, Texas, Fall 2014.

President’s List: Summer 2015 & Spring 2015

Projects:

Conducted Security Audit Assessment: Solved issues and documented steps to implement and secure a network

EMPLOYMENT

OLD CHICAGO, Killen, Texas 2012 – 2013

Assistant Server – Assisted food servers with delivery of food to customers, cleaned tables, and washed dishes.

Consistently met goals for productivity and customer service.

Contact this candidate