JASON D. RICHARDSON-WHITE

*** ******* **** **** ********, CT 06093

706-***-**** ac5ml5@r.postjobfree.com

Summary

IT Professional with +10 years in the trade. Career emphasis on help desk support and infrastructure maintenance. Strong skills interfacing with customers and business partners. Able to analyze complex data needs and deliver robust and well-architected business systems that meet or exceed expectations. Wide range of technical skills, including network/ infrastructure design and configuration, Windows scripting, and device / computer / phone management. Graduated magna cum laude with a BA in Math/Physics, as well as an MA in Analytic Philosophy.

Recent Work History

Systems Consultant: InfoWave Systems (healthcare vertical, data-mining); Jan 2018-Apr 2018

Systems consultancy on Windows servers and Active Directory configuration

oConfigure and deploy HPE Proliant “microservers” (Gen8) as read-only DC

oUpdate Windows servers

oPrepare new virtual servers for deployment

Network Administrator (Windows environment): Updike, Kelly & Spellacy (full-service law firm); Dec 2016-Nov 2017

Full-stack infrastructure administrator (VMWare / Windows)

oVMWare host operation and configuration

oGuest OS Windows Server 2008 - 2012 R2 installation, configuration, maintenance, and retirement (+40 servers)

oWindows update monitoring, planning, deployment, and troubleshooting

oChange monitoring resulting in identification and resolution of problems

Primary administrator of Netwrix solution for system change management

oMaintain, patch and configure backend server

oConfigure reporting on MS Active Directory (AD) changes, file changes, server changes

oDetect, assess, and mitigate potential threats

Primary developer of Symantec Data Loss Prevention (DLP) solution

oCreate, test and deploy policies and response rules

oManage incidents (investigation, classification, escalation)

oBlock, warn, or log activity related to PII (personally identifiable information), financial data, confidential documents, or other sensitive information

oIntegrate with AD for phased deployment

Administrator of Mimecast email gateway

oCreate, test, and deploy policy “instances” (Mimecast terminology)

oManage block and bypass policies

oConfigure policies for Targeted Threat Protection (TTP), including URL protection, attachment protection, and impersonation protection

Network Administrator: Eppendorf, Inc. (high-precision medical equipment); May 2016-Dec 2016

Primary administrator of digital PBX (Alcatel-Lucent)

oAdds, deletes, mods of keysets, MLT (multi-line telephones), IP phones, agent-centered phones (call center), remote and “virtual” extensions

oMonitoring On Roll / Off Roll process (HR -> IT business process)

Primary administrator of wireless mobility controller (Aruba 800 / 3600)

oConfiguration assessment & evaluation

oAP troubleshooting, diagnosis, and management

Primary administrator of SSL-VPN (SecureSSL)

oAdds, deletes, mods of token-secured vendor accounts and employee accounts

oMapping of VPN roles to AD security groups

Procurement specialist

oUpgraded branch office to 1 Gigabit infrastructure

Took census of faceplates and cables (Ethernet and analog)

Put together RFQ for vendor

oWrote RFP for new Cisco standard (non-cloud) wireless controller

Evaluated configuration of existing (Aruba) controller

Wrote RFP to aid vendor in “right-sizing” proposal

New wireless mobility system will meet or exceed current standards (true “Gigabit-capable” 802.11ac wireless)

oPlanned 10 Gigabit upgrade for old part of Enfield facility

Laid plans for 10 Gigabit optical fiber uplinks from existing IDFs

Inventoried access switches for transceiver purchase

Network and Computer Systems Administrator: Nakanishi Manufacturing Corporation (bearing components); November 2005-May 2016

Installation, configuration, and administration of Windows Servers (2012, 2008/R2, 2003, 2000)

oVirtual server management in Hyper-V (Windows Server 2012)

oConstruction and management of groups for user and application access rights

oConfiguration of Group Policy in Active Directory (Server 2008 R2 domain)

oEvent monitoring and issue resolution; workaround provision & retirement

oBackup configuration and operation; restore operations (AppAssure, Barracuda)

Troubleshooting hardware and software problems on tower and laptop PCs

oWindows 9x, XP, Vista, 7/8/8.1, Windows 10

oSoftware conflict resolution; malware removal (Eset, Kaspersky, Sophos)

oEnd-user support (spreadsheet design and troubleshooting: pivot tables, macro writing, goal seek: all-around-“Excel Guru”)

Network configuration, maintenance, and management

oIntelligent switch configuration (VLANs and Layer-3 IP routing)

Implemented VLANs across the facility

Continue to use VLANs for separation of guest and primary networks

oFirewall configuration (Cisco PIX and ASA)

oManaging wireless networks (HP Mobility Controller)

Education

pending 2 courses) MS, Systems Engineering

oSouthern Polytechnic State University

oCoursework: Intro. to Systems Engineering; Systems Optimization (e.g., linear programming); Modeling and Simulation; System Analysis and Design; System Architecture; Logistics and Supply Chain; Statistics for Quality Assurance; Linear Regression; Reliability & Sustainability Engineering; Process Mgt. Processes

MA, Analytic Philosophy, Virginia Tech

BA, Interdisciplinary Studies (Math, Physics, Philosophy), Covenant College; magna cum laude

Certified ISO-9001 / TS16949 Internal Auditor (2008 - 2015)

Honors

Inducted into Alpha Chi National Honor Society, 2010

Recipient of Graduate Assistantship and Tuition Waiver, Virginia Tech

Select Keywords (Skills)

Security

oSecurity applications: DLP (data loss prevention) system configuration, email security gateway configuration

oChange management: Netwrix change auditing system, Windows event logging

oSecurity governance: security policy writing, security program administration

Windows

oSystem Management: files, shares, permissions, inheritance, Active Directory, users, security groups, Group Policy, group policy objects

oBackup / Data Recovery: AppAssure, restore points, mounts, file recovery, Backup Exec, media, media groups, backup policy, NTBackup, VSS, vssadmin

oVirtual Server Management: Server Manager, roles / role services, features, MMC, snap-ins, consoles, file share, WMI, WMIC, encryption

oStorage Solutions: SAN, RAID-1/-5/-10, iSCSI configuration, NAS

Email

oMS Exchange 2007 / 2010: Transport / Hub configuration, backup & recovery, users / groups, policy management, email troubleshooting, spam mgt.

oEmail: corporate email admin (Exchange, Mimecast, Google for Business)

Networking

oSwitch configuration: HP access, modular, and stacking switches; Cisco Catalyst switches; VLANs, layer 2, layer 3, subnets, DMZ, access control lists, 802.1x authentication, port monitoring

oFirewall configuration: Cisco PIX / ASA, access control lists, access groups, VPN, encryption, fixups, packet inspection

oTroubleshooting: ICMP, dhcpdiag, DNS (dcdiag, nslookup), netsh (traces)

Programming

oPrimary Languages: Powershell, VBScript, Visual Basic for Application, Python, javascript, batch file processing (DOS), C++

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