Customer Service Microsoft Office

RASHEEDA RUSSELL

**** ******** ****• Wilmington, Delaware 19805 • 215-***-**** • ****************@*****.***

SKILLS

Software: Microsoft Office (Word, Excel, PowerPoint, and Outlook), Windows (XP and 10)

Certification(s): Customer Service, CPR Certified, First Aid

EXPERIENCE

YMCA of Delaware Wilmington, Delaware

Member Service Receptionist & School Age Site Assistant April 2015 – Present

Include filing, dealing with correspondence, maintaining data using computer or manual systems, and other general office duties.

Responds proactively to member and guest needs, be knowledgeable about and promotes and sells YMCA memberships and programs

Provides a quality experience to children and parents that focuses on the YMCA values (honesty, respect, responsibility, and caring).

Assist in planning and implements curriculum within the established guidelines.

JPMorgan Chases & Co Internship Newark, DE

Processor on the Data Quality Management team January 2018-Present

A type of information system that collects, stores, modifies and retrieves the data transactions of an enterprise.

A-1 Collision Customer Restoration Philadelphia, PA

Member Service Receptionist Assistant May 2014

Utilized telephone and Windows-based applications to receive, record, and respond to member’s requests

Responsive for filling customer receipts and car titles

EDUCATION

Year Up Wilmington, DE

Financial Operations July 2017 – Present

Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship

Peirce College Philadelphia, PA

Business Administration August 2017- Present

Earning 24 college credits towards an Associate Degree in Business Management in partnership at

Peirce College

VOLUNTEER EXPERIENCE

Year UP Wilmington, DE

Professional Clothing Closet July 2017 – Present

Making Strides against Breast Cancer Walk September 2016

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