Technical Communicator

Lisa Parys

Duluth, GA ***** 909-***-**** *******@*****.*** www.linkedin.com/in/lisaparys

PROFESSIONAL PROFILE

Technical communicator who excels at explaining procedures and other systems to customers to foster audience’s understanding. Enjoys using skills and knowledge towards creating user-oriented technical documentation.

TECHNICAL SKILLS

Microsoft Word

XML/DITA

Copy Editing

Document Design

JIRA

WordPress

RoboHelp

SEO

Madcap Flare

Reads, writes, and speaks Italian and Signed English

EDUCATION

Master’s Certificate: technical communication, East Carolina University, Greenville, NC. May 2017 GPA 4.0. Selected coursework includes:

Wave machine description

Pull-quote formatting instructions

Future of technical communication

Textbook recommendation report

Bachelor of Science: communication studies, Liberty University, Lynchburg, VA.

WORK EXPERIENCE

Technical Writer 7/2017-5/2018

EFI, Peachtree Corners, GA

Created documents for document-driven development

Co-wrote release notes, install guides, user guides and set-up guides for software product releases

Reformatted and added updated information to existing documentation

Participated in Scrum teams

Pharmacy Technician/Cashier/Assistant 9/1999- 6/2017

Publix, Harris Teeter, New Bern, NC, Kaiser Permanent, Redlands, CA

Scored high in customer satisfaction as mentioned in customer surveys

Achieved Pharmacy Technician Certification

Explained store discount procedures in a clear, concise manner

Dispensed medications as directed by pharmacists

Explained phone in and mail order refill systems successfully to customers

Assisted coworkers with operations of new pharmacy systems

Facilitated Unit Based Teams in reaching key decisions

Administrative Assistant 04/1997-08/1999

Maharashtra Fellowship for the Deaf, Chino Hills, CA

Wrote, edited, and helped design the nonprofit organization’s newsletter

Rewrote biographies of children available for sponsorship for North American donors

Arranged for the organization’s founder to be interviewed by a local radio station

Travelled to India to see and write about the organization’s work first-hand

PROFESSIONAL ORGANIZATIONS

Member Society for Technical Communication (STC) 2015-Present

PUBLICATIONS

Intercom “Writing Technical Content in English for Nonnative English Speakers” April, 2016

Carolina Communique “From Pharmacy Technician to Technical Writer Hopeful” May 11, 2016 http://www.newsletter.stc-carolina.org/From+Pharmacy+Technician+to+Hopeful+Technical+Writer

“Taking Your Medicine” Website designed for patients wanting to take medications properly https://sites.google.com/site/takingyourmedicine/

VOLUNTEER

Served as the Educational Liaison for the STC Carolina chapter 2016-2017

Updated announcement content for Brice’s Creek Bible Church’s App (New Bern, NC) app February, 2016- June, 2017.

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