Engineer Network

IT ANALYST

+**- ********/****.****@*****.***

Ms. REVATHY BASKAR

A well-rounded, seasoned IT professional with over 3 years of industry experience, possessing strong business acumen; excelling in IT & organizational priorities alignment. Expertise on Network, Support specialist, Team Playing / Individual Contribution, Technology Innovation and delivering quality Technical outcomes on several Business use cases. Holding .NET and AWS certification with strong leadership experience in managing diverse teams.

PROFESSIONAL EXPIERENCE

Manage Domain environment for two sites through remote support (Team Viewer, VNC)

Installed, upgraded, and verified hardware and software applications.

Assisted end-users in using new and existing technology; provided coaching and one-on-one training.

Managed laptops, desktops, and printers companywide.

Authored second-line support team manuals and maintained support standard operating procedures.

Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.

Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals.

Return defective equipment to maintenance inventory, document customer repairs, and maintain and restock parts inventory to maintain spare parts levels.

Monitor, operate, manage, troubleshoot, and restore service to terminal service clients, PCs, or notebooks with authorized access to network.

Manage shared folder and devices through permission, Mail Clients configuration backup &Troubleshooting (MS Outlook, Outlook Express)Ability to work without supervision and to take initiative. Customer service oriented – Good communication skills used to support various technical issues and desktop operation queries.

Possess Leadership skills with strong Analytical and Problem solving Logical skills.

WORK HISTORY

Years Involved

Domain

Organization

Accomplishments

Client

Dec2014-August2017

Operating Systems, Windows, Server Hardware, SQL server etc

Iglitz Technology

Network Engineer

APAC,Asia pacific region

Sept-2017-till present

OS installation:- Win XP, Win Server 2003, 2008,TCP/IP Configuration, Internet Maintenance,Basic Firewall configuration.

HCL Technologies

IT analyst (Network Engineer)

Biomerieux(APAC,GLOBAL)

TECHNICAL PROFILE

OS installation:- Win XP, Win Server 2003, 2008,Win Vista, Windows 7.

Assembling, hardware up gradation troubleshooting,

Windows maintenance, dual booting, upgrade & update the windows-MS outlook

configuration, Outlook backup & restore and troubleshooting

Disk Management, partitions

Printer installation and troubleshooting

Antivirus update & virus protection

Scanner configuration & troubleshooting.

Troubleshooting of hardware and O/S

Basic Networking, Map drive, Data sharing

TCP/IP Configuration, Internet Maintenance

Data Cards configure and troubleshooting

Remote desktop and Remote assistance

Wireless Networking, Networking in Domain environment

Basic Firewall configuration.

VNC Configuration and team viewer configuration.

SQL Server Installation and Its backup and Restore.

User Profiles Backup and Restore.

Sharing folder, sharing device & Printer.

Hybrid Cloud (Private/Public)

Amazon EC2, VPC, IAM, S3, EBS, ELB, SNS, SWF, Cloud Front, Cloud Watch,RedShift, Amazon Direct Connect, VPN, Gateways, Security, BGP, CloudFoundry.

Web /Apps Servers-HTTP, Nginx 1.12, Apache Tomcat 8x, Web logic, Web Sphere.

PROJECT HISTORY

PROJECT NAME

CLIENT

ROLE

ORGANIZATION

WELLHOSTDX

Wellpoint Health

Networks, USA

Network Engineer/Desktop Engineer

IGlitz Technology

ALERT MANAGEMENT SYSTEM

Internal Office Use

Network Engineer/Desktop Engineer

IGlitz Technology

PRICING MATRIX SYSTEM

Clearwater Pty Ltd (Australia)

System Analyst

IGlitz Technology

BMX

Biomerieux Global

Network Engineer

HCL Technologies

PROJECT STACK 08/12/2014-06/07/2015

Well Host - Dx

A Healthcare Product designed to facilitate the stakeholders to do the back end processing of all the medical

Details from different sources. The Scope of the project covers from GUI to Intermediate Database to Data Ware

Housing Tera Data Server.

• Implemented Rich faces components on JSF and ORM using Hibernate

• Engaged in Site Minder Authentication with peer application networks.

Write and maintain network security policies and monitor compliance.

Identify and recommend needed and optimal infrastructure improvements.

Troubleshoot various network issues affect solutions and collaborate with staff and outside vendors to resolve complex problems.

ASRL’s affiliated health plans have created a variety of hybrid and specialty network-based

dental and health care services that combine the attributes consumers find attractive with effective cost control techniques. Employer groups and individual members can select from basic as well as comprehensive plans to meet their specific needs. Also available are a wide range of related specialty products and other services including flexible spending accounts and administration.

ALERT MANAGEMENT SYSTEM: 06/07/201-18/08/2017

The alert management system can be used in any office structure. It helps in maintaining the employee’s records, both personal and official. Management can send appointments send alerts to their employees. Attendance and payroll can also be generated with this. Each employee a given certain privileges and can access features assigned to them.

PRICING MATRIX SYSTEM

Pricing Matrix System for MYOB allows businesses to maintain special pricing for products and customers. Generate comprehensive reports on Customers and identify effectiveness of having goods on consignment. The Customer Pricing Matrix system allow users to maintain Product and Product-group specific pricing by Customer cards in MYOB. You can maintain individual prices and/or Discounts for Customers. Pricing Matrix system will benefit wholesalers, distributors, retailers that need the ability to base pricing on combinations of criteria, not just simple items and price levels. It will generate Price Lists for individual customers, and automatic transfer of Invoices, Orders, and Quotes to MYOB.

Analyzed software hardware and network systems for various transmission systems.

Configured and installed routers switches and wireless controllers.

Evaluated complex computer systems to assess vulnerability and risk.

Worked with outside vendors and teams to develop voice and data wiring infrastructure.

Maintained all network documentation for hardware configuration and licensing.

BIOMERIEUX 21/09/2017-Till Present

BIOMERIEUX is a multinational biotechnology company founded and headquartered in France. bioMerieux is present in more than 150 countries through 42 subsidiaries and a large network of distributors. BioMerieux provides diagnostic solutions (reagents, instruments, software) which determine the source of disease and contamination to improve patient health and ensure consumer safety. Its products are used for diagnosing infectious diseases and for cancer screening and monitoring and cardiovascular emergencies. They are also used for detecting microorganisms in agri-food, pharmaceutical and cosmetic products.

My Responsibilities:

Coordinate and manage relationships with vendors and support staff that provide hardware / software /network problem resolution. Administer and provide User account provisioning.

Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention

Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work

Orders / incidents to appropriate support teams and follow up until closure.

Respond to, and diagnose, problems through discussions with users, including problem recognition, logs,

Perform user account management activities and Escalate complex problem to appropriate support specialists.

Supporting both physical and virtual networks. Managing configuration, implementation and deployment plans. Ensuring that network standards and processes are adhered to all times.

Testing out networks.

Relaying clear technical information to customers.

Striving to meet all Service Level Agreements (SLA).

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