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Manager Office

May 28, 2018

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Joel A. Olarte

Blk * Lot **, East Grove Maia Alta, Antipolo


Objective : To join an organization where I can use my skills and expertise and attain a high level of performance.

Professional Experience

MAIA Alta Homeowners Association

Maia Alta, Antipolo

Board of Director

Inclusive Dates – January 2018 – present


Keep all corporate records and seal of the Association

Institute best practices that may arise

Deliver activities of the office with ease and relevance

In general, perform all duties that may require and incidental to represent the office

Globe Telecom, Inc

32nd Street corner 7th Avenue,

Bonifacio Global City Taguig

Position Title – Head, Retail Billing (Printing and Delivery)

Position Level – Head

Inclusive Dates : January 2016- May 2017

Work Description

Ensures accuracy and timely printing and delivery of bills

Maintain warehouse and storage of billing information of customers

Manages and responsible in making partners complied with Globe standards

Innovate and introduce new ideas as “easy to do” type of business

Oversee controls and reports required by the operations

Conduct training to direct reports and partners on new styles and best practices

Ensure set budget and targets are met at agreed time

Globe Telecom, Inc.

32nd Street corner 7th Avenue,

Bonifacio Global City Taguig

Position Title : Head – Credit, Remedial Management

Position Level : Head

Inclusive Dates: May 2011 – December 2015

Work Description

Ensures compliance of Collection Agencies on SLA’s/Tools and Targets with collective effort of assigned Remedial officer

Manages and responsible in handling cases submitted by different channesls (inhouse, stores and agencies)

Manages and responsible in creating strategy on how to infuse collections.

Train Collection Agencies on latest product offerings of Globe and calibrate techinques and style in Collection Process.

Approved RFP Commission Fee

Prepare Annual Budget for the Team

Prepares end-to-end operational processes for Remedial

Improves existing processes of Remedial endorsements

Oversee preparation of Quartely write-off.

Oversee preparation of Annual Appreciation Nights (Event for the Partners)

Globe Telecom, Inc. – Credit and Collection

Pioneer St. Cor. Madison

Mandaluyong City

Position Title : Credit, Corporate Collection (Enterprise Wireline)

Position Level : Head

Inclusive Dates: Oct 1997 – May 2011

Work Description

Ensure Credit Metrics are met by way of Collection Strategies.

Responsible in monitoring delinquent Corp accounts and execute collection treatment

Ensure that any issues are resolved within TAT.

Provided support to Enterprise Sales Team that relates to Credit.

Served as Proj Manager on system improvement.

Innovate processes for easy to deal with for users

Provide Recommendation for Remedial Handling.

Establish business relationship with Corporate account to speed up collections.

Conducted training for analysts in relation to System enhancement and calibration on new styles and best practises in Collection Management and enhancements

Phil. Global Communication

Paseo St. Makati City

Position Title : Team Lead – Corporate Collection

Position Level : Credit Specialist

Inclusive Dates: May1992– Oct 1997

Work Description

Establish business relationship with Corporate account for easy collection.

Ensure Credit Metrics are met

Recommend treatment for delinquent accts.

Recommend Remedial handling and write-off activities

Introduce Collection techniques based on bench mark and industry practices


Knowledgeable in MS Office Applications

Highly dependable, can work long hours, under pressure and on tight deadlines

Aggressive, high motivation and resourceful

Strong analytical, and logical abilities

Superb interaction skills and flexibility

Fast Learner

Superior leadership quality


Polytechnic University Of the Philippines

Sta. Mesa Manila

Graduated 1992: BSBA – Major in Accounting (with academic awards)

Personal Information

Sex : Male

Birth Date : May 19, 1971

Height : 5 Feet 5 Inches

Religion : Catholic

Age : 45

Birth Place : Calatagan, Batangas

Weight : 160 Lbs.


*will provide if needed*

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