Manager Office
Resume:
Joel A. Olarte
Blk * Lot **, East Grove Maia Alta, Antipolo
***********@*****.***
Objective : To join an organization where I can use my skills and expertise and attain a high level of performance.
Professional Experience
MAIA Alta Homeowners Association
Maia Alta, Antipolo
Board of Director
Inclusive Dates – January 2018 – present
Responsibilities:
Keep all corporate records and seal of the Association
Institute best practices that may arise
Deliver activities of the office with ease and relevance
In general, perform all duties that may require and incidental to represent the office
Globe Telecom, Inc
32nd Street corner 7th Avenue,
Bonifacio Global City Taguig
Position Title – Head, Retail Billing (Printing and Delivery)
Position Level – Head
Inclusive Dates : January 2016- May 2017
Work Description
Ensures accuracy and timely printing and delivery of bills
Maintain warehouse and storage of billing information of customers
Manages and responsible in making partners complied with Globe standards
Innovate and introduce new ideas as “easy to do” type of business
Oversee controls and reports required by the operations
Conduct training to direct reports and partners on new styles and best practices
Ensure set budget and targets are met at agreed time
Globe Telecom, Inc.
32nd Street corner 7th Avenue,
Bonifacio Global City Taguig
Position Title : Head – Credit, Remedial Management
Position Level : Head
Inclusive Dates: May 2011 – December 2015
Work Description
Ensures compliance of Collection Agencies on SLA’s/Tools and Targets with collective effort of assigned Remedial officer
Manages and responsible in handling cases submitted by different channesls (inhouse, stores and agencies)
Manages and responsible in creating strategy on how to infuse collections.
Train Collection Agencies on latest product offerings of Globe and calibrate techinques and style in Collection Process.
Approved RFP Commission Fee
Prepare Annual Budget for the Team
Prepares end-to-end operational processes for Remedial
Improves existing processes of Remedial endorsements
Oversee preparation of Quartely write-off.
Oversee preparation of Annual Appreciation Nights (Event for the Partners)
Globe Telecom, Inc. – Credit and Collection
Pioneer St. Cor. Madison
Mandaluyong City
Position Title : Credit, Corporate Collection (Enterprise Wireline)
Position Level : Head
Inclusive Dates: Oct 1997 – May 2011
Work Description
Ensure Credit Metrics are met by way of Collection Strategies.
Responsible in monitoring delinquent Corp accounts and execute collection treatment
Ensure that any issues are resolved within TAT.
Provided support to Enterprise Sales Team that relates to Credit.
Served as Proj Manager on system improvement.
Innovate processes for easy to deal with for users
Provide Recommendation for Remedial Handling.
Establish business relationship with Corporate account to speed up collections.
Conducted training for analysts in relation to System enhancement and calibration on new styles and best practises in Collection Management and enhancements
Phil. Global Communication
Paseo St. Makati City
Position Title : Team Lead – Corporate Collection
Position Level : Credit Specialist
Inclusive Dates: May1992– Oct 1997
Work Description
Establish business relationship with Corporate account for easy collection.
Ensure Credit Metrics are met
Recommend treatment for delinquent accts.
Recommend Remedial handling and write-off activities
Introduce Collection techniques based on bench mark and industry practices
Skills
Knowledgeable in MS Office Applications
Highly dependable, can work long hours, under pressure and on tight deadlines
Aggressive, high motivation and resourceful
Strong analytical, and logical abilities
Superb interaction skills and flexibility
Fast Learner
Superior leadership quality
Education
Polytechnic University Of the Philippines
Sta. Mesa Manila
Graduated 1992: BSBA – Major in Accounting (with academic awards)
Personal Information
Sex : Male
Birth Date : May 19, 1971
Height : 5 Feet 5 Inches
Religion : Catholic
Age : 45
Birth Place : Calatagan, Batangas
Weight : 160 Lbs.
Reference
*will provide if needed*
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