Shafeeq Zaman

* ********** ******** *** ***

ac5m2f@r.postjobfree.com

Cell: 647-***-****

OBJECTIVE

Energetic, results-oriented individual with Python and SQL skills eager to bring strong Software Testing, Quality Assurance & IT skills to a growing company.

TECHNICAL EXPERIENCE

Highlights:

SDLC/STLC

Agile and Waterfall methodologies

Manual & Automated testing

Black box/White box testing

Regression testing

Defect tracking

Excellent customer service

Strong analytical skills

Team player

Keeps calm under pressure

Brilliant organizational skills

Software Programs:

Quality Center/ALM

Quick Test Professional

Selenium IDE

MS Excel

MS Word

MS PowerPoint

Lotus Notes

Zendesk/Nuvvox

Trello

Pomello

GitHub

JIRA/Bugzilla

EXPERIENCE

Senior QA Tester - i2i Consulting Inc., Mississauga Sep. 2015 - Present

Created and executed automated software test plans, cases and scripts to uncover, identify and document software problems and their causes.

Demonstrated methodical, detail-oriented and thorough approach to all assignments while adhering to compressed timelines. Completed all assignments on or ahead of schedule.

Consistently recognized for excellent problem-solving and analytical skills by developers and project managers.

Worked collaboratively with QA, development and business groups to complete comprehensive testing on 2 major new releases.

Front Desk Receptionist - Condor Security, Toronto Mar. 2014 - Aug. 2015

Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Served as central point of contact for all outside vendors needing to gain access to the building.

Dispersed incoming mail to correct recipients throughout the office and did administrative duties

Followed emergency procedures as outlined by company policy in case of emergencies

Provided support to Property Management, Contractors, and other property staff

Provided clerical and communication support for both internal corporation and external clients including; word-processing documents, email, phone, and fax communications.

Technical Support, Teleperformance, Toronto, ON Oct. 2013 - Mar. 2014

Recognized as “#1 Customer Service Rep” (out of 20 reps in division) in 2014. Ranking was based on customer satisfaction, speed of resolution and availability.

Co-developed on-the-job training program that reduced training time from eight weeks to five.

Processed inbound and outbound technical support calls at a 20% faster rate than team average.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Researched issues on various computer systems and databases to resolve complaints, answer inquiries, and outline solutions.

Security Officer - Securitas Canada, Guelph Mar. 2013 - Oct. 2013

Identified and dealt with security exposures, violations, hazards, suspicious activities and reports

Programmed and issued key cards for employees, and checked identity cards of personnel

Provided an active and preventative security presence to ensure a safe work environment

Managed communications between contractors, client and the company

Informed and warned patrons of rule infractions, such as smoking and loitering

Called police or fire departments in cases of emergency, such as fire or presence of suspicious persons

Operated over 60 surveillance cameras to monitor interior and exterior public areas

RELEVANT QA PROJECTS

DigaTrade Bitcoin Exchange (Agile) Jul. 2017 – Dec. 2017

Analyzed BRD and FRS, contributed to development of specifications to create and execute detailed test plans and verify bug fixes. Functional, Usability, Compatibility and GUI testing to be done on user verification portion of website. Wrote user stories and communicated them with the team using Trello. Prepared Release Backlog where the entire project was divided in iterations to be completed in 3 weeklong sprints. Configured test environment. Assured test data and scheduled automated/manual tests. Executed test using QC and Selenium IDE. Tested the site on multiple OSes including Windows 7.1, 8.1, 10, and Mac OS X (10.6 onwards) using VMware View Virtual Machines (VMs). Completed results documentation and tracking systems updates. Wrote SQL queries for database and backend testing. Used JIRA for reporting and tracking bugs and providing updates on resolved bugs.

Dealer Track Canada (DTC) project with Desjardin Nov. 2015 – Mar. 2016

Reviewed BRD & FRS, created test scenarios, wrote test cases to do positive, negative, and boundary value cases based on the BRD and FRS. DTC portal website to be tested. Waterfall model was followed. Requirement Traceability Matrix (RTM) prepared and test environment details planned out. Test tools used included Excel, QC, QTP, Word, and Selenium IDE. Smoke test performed. Test execution done with manual and then automation testing being done as per Master Test Plan (MTP) and test results documented, and defects logged and mapped to test cases in RTM. Defects tracked until closed. Test closure and test metrics reports completed.

Guru99 Banking Project (Agile) May 2015 – Jun. 2015

Implemented unit testing, integration testing and regression testing of its functionalities. The test cases were created, and functionalities checked for two different roles. Wrote and analyzed user stories and then created test cases. Project was done in weeklong sprints. Created a sprint backlog of user stories to be completed and updated daily the estimated work remaining. Updated burn down chart on daily. Created test cases for unit testing and integration testing and prepared test data as per the end user requirement. Dissected the functionalities and gathered defects. Created a System Test plan. Concluded the project by performing exploratory test examining the functionalities for further enhancements.

EDUCATION

York University, Toronto - BSc. in Kinesiology and Biology Sep. 2012 - Jul. 2016

Relevant courses include: Fundamentals of Computer Use, Analysis of Data in Kinesiology, Sports Marketing and Event Management, Reasoning, and Introduction to Psychology.

Applewood Heights Secondary School, Mississauga Oct. 2009 - Jun. 2011

Ontario Secondary School Diploma

COURSES & CERTIFICATIONS

Global ERP Solutions – Certificate in Software Testing Feb. 2017 – Jul. 2017

Relevant topics included: Manual Test Process Implementation, Test Management with QC, Basic Test Automation with QTP, Selenium IDE, Locators & Object Identification, Java Basics, Automation Test Frame Work, Backend Testing using SQL, Jira, Mobile Testing, etc.

The Complete Oracle SQL Certification Course - Udemy Oct. 2017

Python for Data Science – IBM & Cognitive Class Dec. 2017

IBM Blockchain Essentials – IBM & Cognitive Class Dec. 2017

SQL and Relational Databases 101 – IBM & Cognitive Class Nov. 2017

Emergency First Aid & CPR Level C – Lifesaving Society Apr. 2016

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