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Customer Service Information Technology

Pittsburgh, Pennsylvania, United States
May 25, 2018

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*** ***** ***** **********, ** 15237 ● 412-***-**** ● ● LinkedIn


La Roche College, Pittsburgh Graduated: May 2017

Bachelor of Science Degree: Information Technology GPA: 3.22

Minor: Business Management

Minor: Management Information System

College of Telecommunications and Information, Riyadh, Saudi Arabia Graduated: Jan. 2011

Associate Degree: Networking

Language proficiencies: English, Arabic

Technical Proficiency

Well-versed in Microsoft Programs, Mac OS, Linux, Database, Systems analysis & design, Cisco Packet Tracer Network and HTML/CSS/JavaScript Web Design, Dreamweaver, WordPress. Independent Study in learning and teaching output for vector graphics, Illustrator, and IT Project management.

Relevant Experience

American Living Organ Donor Fund, Lovettsville, VA Sept. 2017 – Current

Web Developer Intern

-Develop and maintain web content for organization website, including Wikipedia entry

-Assist branch managers in building websites for multiple branches of organization

-Provide administrative assistance for digital letterhead development

-Collaborate with interns to maintain online intern directory information

Saudi Electricity Company, Al Hassa, Saudi Arabia Sept. 2010 – Dec. 2011

IT Support Analyst

-Solved software and hardware computer issues to maintain productivity in organization

-Trained employees to be efficient network problem solvers

-Provided excellent customer service by quickly addressing their concerns

-Updated self-help document so customers and employees can try to fix problems by themselves

Leadership Experience

Saudi Student House, Pittsburgh, PA Jan. 2014 – Jan. 2017

IT Business Manager

-Lead marketing efforts for on campus events including International Student Day, Saudi Day, and Globe Fashion Show

-Created a YouTube Channel to promote the club’s events and manage all of the channel’s edits and content

-Organized different school events to promote Saudi Arabia culture

-Provide mentorship to Saudi Arabian Information Technology students

-Act as a liaison between Saudi Cultural Mission and Saudi Student House in Pittsburgh by communicating relevant information to fellow students

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