Technician Desktop Support
Resume:
Anthony R. Halliburton
**** *. ***** *** ******** GG Apt 103 Aurora, CO 80013
***************@*****.***
Summary
Expert and detailed orientated Operations Technician with 10 years’ experience as the support Technician. Provides the technical knowledge and quality assurance background necessary to conquer unforeseen obstacles. Focused on increasing organizational efficiency and productivity by guaranteeing that the network and equipment used are kept in optimal running condition.
Highlights
●Extensive experience with blueprint and schematic specifications
●Responsible employee who can interpret complex instructions
●Expertise in troubleshooting, network equipment repairs and field operations
●Excellent member of a team and also able to function independently
●Manage security options and software in computers and networks to maintain privacy and protection
Professional Experience
Field Engineer
VanRan Communications Centennial CO
09/2017
to 05/2018
● Responsible for the installation and maintenance of the avaya IPO 500 v2 Phone System.
● Respond To maintenance calls
● Working the help desk
● Running cross connects from the 66 block
● Punch Downs on the 110 Add moves and changes
Field Technician
E2 optics Centennial, CO.
10/2016
To 09/2017
● Responsible for the installation of cat 5 and cat 6 cable.
● Audio and video cabling as well as the installation of the equipment
● Work in Comcast data center Pulling cable and terminating.
● Racking and stacking of equipment iInstalltion of equipment and cabinets.
IT Technician
Time Warner, Centennial, CO 03/2016 to 10/2016
●Set up hardware and install and configure software and drivers decommission of equipment. Rack and stacking of equipment in cabinets. Pulling and terminating CAT5 and Cat6 cable pulling fiber optic cable.
●Maintain and repair technological equipment or peripheral devices.
●Troubleshooting of routers and switches replacing hardware when needed.
●Installation of servers and troubleshooting replacing power supply, hard drive or complete units replacement.
●Perform regular upgrades to ensure systems remain updated.
●Troubleshoot system failures or bugs and provide solutions to restore functionality.
●Arrange maintenance sessions to discover and mend inefficiencies.
●Keep records of repairs and fixes for future reference.
●Offer timely technical support and teach users how to utilize computers correctly.
Operations Technician II
CenturyLink, Centennial, CO 11/2015 to 03/2016
●Provide 24x7 network and systems administrative support for internal and external customers.
●Troubleshoot system failures for customers and staff. Racking and stacking equipment into cabinets as well as pulling CAT5 and Cat6 cable terminating pulling fiber optic cable as well.
●Support and communicate customer request through CenturyLink ticket system.
●Monitor data center building controls. Taking readings from the UPS, the Chillers Coc units the generator keeping inventory.
●Install and troubleshoot all cooper, fiber, customer cross connections, and execute installation. projects decommission of equipment.
●Maintain documentation of network systems infrastructures, cross connections, and circuit audits.
●Monitor and control access to the data center to prevent unauthorized access.
Desktop Support Technician
CompuCom, Denver, CO 03/2014 to 10/2015
●Serve as the first point of contact for customers seeking technical assistance over the phone or email.
●Perform remote troubleshooting through diagnostic techniques and pertinent questions.
●Determine the best solution based on the issue and details provided by customers.
●Direct unresolved issues to the next level of support personnel.
●Provide accurate information on IT products or services.
●Record events and problems and their resolution in logs.
●Identify and suggest possible improvements on procedures.
Mobile Technician
Linkmont, Denver, CO 09/2012 to 07/2013
●Install broad electronic components.
●Conduct interface and adapter devices for added source components.
●Install communication antennas for GPS and Satellite radios for RTD buses.
●Perform circuit test and components for malfunctioning telecommunication equipment (test meters, circuit diagrams, and polarity probes).
Lab Area Technician Assembler
ARINC, Carrollton, TX 09/2009 to 01/2012
●Installed Del keyboard monitors, Dell PowerEdge 710&310 servers, Cisco 3750G switches.
●Installed card readers Hand Geometry Units (HGU: monitors were Dell u2410 & u3011).
●Read blue prints and followed schematics, drilled and tapped panel wirings; laid Panduit on the panels ensuring proper cable management.
●DVR Video on NICE System SVR-9420 recorder servers & NVE-1008 encoders.
●Staged CCTV and DVR simulated guard station environment building and designing security and surveillance equipment for Nuclear Power Plants in the United States.
Education
George Washington High School, Denver, CO, High School Diploma
Technical Skills
Data Center installation- Cisco Nexus 7000 series, Cisco MDS 9506EMC2, Cisco ASA 5585-X SSP60, Cisco Nexus Fabric TP Switch, Cisco 5108 Blade Server, HP ProLiant
Server- DL360p Gen 8 2640 series, DL380p Gen 8 2665 series, Quantum SCALAR I500 Tape Drive, Cisco UCS Blade Server, LAN/WAN, Rack and Stack, Microsoft Windows OS
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